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Troubleshooting
Troubleshooting

Guides for when things don't work the way they should

24 articles
Resolving Automation Issues: A Guide to Troubleshooting Missing Variable Columns in SpurTroubleshoot why Spur automation is inactive. Learn to identify issues & solutions when your flows aren't working or messages aren't sent.
Common Payment Issues and How to Resolve themTroubleshooting Guide: How to Resolve Common Payment Issues for a Smooth Checkout
Some Unlucky Errors and Their WorkaroundsLearn to tackle unexpected WhatsApp & Instagram errors.
WhatsApp Issues

Troubleshooting Issues with WhatsApp


Troubleshooting Guide If WhatsApp Account Is Not Working ProperlyTroubleshooting guide for - Automation Flows, Templates, Broadcasts
Fix Error: Maximum Number of Phone Numbers already linked with Business AccountLearn how to increase your WhatsApp API phone number limit to 20.
Troubleshooting: Adding a Payment Method on Meta
WhatsApp Payment Issues? Some tricks you can tryMeta's WhatsApp payment lead to Meta disabling your WhatsApp account despite adding cards. Here's how to fix it.
Code Verification While Connecting WhatsApp NumberYou sometimes might need to re verify the verification of the WhatsApp number after connecting it to Spur
How to Appeal for WhatsApp Business Display Name RejectionLearn how to appeal if your WhatsApp Business display name gets rejected, ensuring your name aligns with WhatsApp's Display Name Guidelines.
Troubleshooting 'COD to Prepaid' Automation IssuesIs your 'COD to Prepaid' automation not working on Spur? This guide helps you diagnose and resolve common issues effectively. 🛠⚡️
Troubleshooting: WA Main Menu Flow is not workingResolve issues with the WA Main Menu Flow on Spur for uninterrupted eCommerce communication.
Appealing Account Restrictions
Troubleshooting: Can't Cancel COD OrderSome COD apps prevent you to cancelling COD orders.
Troubleshooting: Template doesn't exist in Automation
Troubleshooting: Broadcasts
Why Did My Account Get Flagged by Meta? What Do I Do?This is a guide on what to do after your WhatsApp Business Account gets flagged by Meta for sending spam.