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Troubleshooting
Guides for when things don't work the way they should
20 articles
Resolving Automation Issues: A Guide to Troubleshooting Missing Variable Columns in SpurTroubleshoot why Spur automation is inactive. Learn to identify issues & solutions when your flows aren't working or messages aren't sent.
Common Payment Issues and How to Resolve themTroubleshooting Guide: How to Resolve Common Payment Issues for a Smooth Checkout
WhatsApp Issues
Troubleshooting Issues with WhatsApp
Troubleshooting Guide If WhatsApp Account Is Not Working ProperlyTroubleshooting guide for - Automation Flows, Templates, Broadcasts
Fix Error: Maximum Number of Phone Numbers already linked with Business AccountLearn how to increase your WhatsApp API phone number limit to 20.
Troubleshooting: Adding a Payment Method on Meta
WhatsApp Payment Issues? Some tricks you can tryMeta's WhatsApp payment lead to Meta disabling your WhatsApp account despite adding cards. Here's how to fix it.
Code Verification While Connecting WhatsApp NumberYou sometimes might need to re verify the verification of the WhatsApp number after connecting it to Spur
How to Appeal for WhatsApp Business Display Name RejectionLearn how to appeal if your WhatsApp Business display name gets rejected, ensuring your name aligns with WhatsApp's Display Name Guidelines.
Troubleshooting 'COD to Prepaid' Automation IssuesIs your 'COD to Prepaid' automation not working on Spur? This guide helps you diagnose and resolve common issues effectively. 🛠⚡️
Troubleshooting: WA Main Menu Flow is not workingResolve issues with the WA Main Menu Flow on Spur for uninterrupted eCommerce communication.
Appealing Account Restrictions
Troubleshooting: Can't Cancel COD OrderSome COD apps prevent you to cancelling COD orders.
Instagram/Facebook Issues
Troubleshooting Issues With IG/FB
How to refresh Instagram & Facebook permissions for Spur"Trouble using Spur for Instagram and Facebook? Refresh permissions easily with these steps. Get back to managing your accounts smoothly!"
Turn On "Allow Messages" Setting for Instagram Automation"Enable 'Allow Messages' in your Instagram settings for seamless automation. Follow these steps to get started!"
Check Connection between your Instagram & Facebook page"Ensure smooth automation by checking your Instagram-Facebook connection. Follow these simple steps to verify and fix any issues."
Disable Meta's Automation for Instagram & FacebookGuide to help you disable default automation of Instagram to ensure smooth working of Spur.
Troubleshooting: IG/FB DM automations not working
Troubleshooting Issues with Automated DM Responses Triggered by Comments in SpurExperiencing glitches with automated DM responses in Spur? Here’s how to diagnose and fix issues for reliable, consistent performance. 🛠️💬
Instagram and Facebook Ads Are Not Syncing With Spur [Solution]This guide will help you make sure all of your ads are visible in Spur, so you can connect them with products and automation flows.
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