If you have setup certain automations for Instagram or Facebook DMs or replies which aren't working, Spur might not have all the permissions to reply to messages. This article will help you fix that.
Please follow the below steps:
1. Open this link and switch to the account for your business on the top-right: https://www.facebook.com/settings?tab=advanced_messaging
If you don't switch to the correct account, you will not see the options described in further steps.
2. Scroll down, and under the App Settings heading, you'll see the option for handover protocol. Click on Configure in front of Messenger receiver.
3. A modal for primary receiver will open. Click on Select and then choose Spur.
It should look like this:
4. Now repeat step 3, but this time select Instagram receiver
5. Once you have done this for both Instagram and Messenger, scroll up to review Spur's permissions under Connected Apps. Click on Edit in front of Spur.
6. Make sure to enable all permissions if they aren't already enabled, then hit save.
That's it. Spur should now have all the permissions to properly reply to all DMs.