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Troubleshooting: Template doesn't exist in Automation
Troubleshooting: Template doesn't exist in Automation
Updated yesterday

For sending a WhatsApp message template via an automation, the message template needs to exist and needs to be approved.
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If you're getting an error in an automation where it tells you that a particular template doesn't exist, you can follow these steps to resolve this:
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1. Go to Settings > WhatsApp > Channel Overview (for the number with which you are running this automation)


2. Scroll down and hit "Try refreshing permissions"


3. Wait for 5 minutes. The system is fetching the latest status of all of your templates.

4. Go to Marketing Tools > Message Templates and search for the template that was throwing the error in the automation.
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Now proceed based on the status of the template that you see.


a. Pending Status: The template must have been edited after it was approved. You can wait upto 24 hours for the template to be approved, or create a new template with the exact same content - the new template will most likely be approved before this current one.
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b. Paused Status: Read more about it in this article: https://help.spurnow.com/en/articles/9775633-whatsapp-template-pausing

c. Rejected Status: Modify the content of this template and submit it again until it is approved. It is recommended to create a new template with the new content for faster approval - rejected templates can take longer to get approved after editing.

If you do create a new template, make sure to replace it in the original automation.

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