The Problem: "Page Isn't Available" Error
When checking your sent messages in the Instagram mobile app, you might click on a product link that your Spur automation sent to a customer. When you do this from your own business account, Instagram often shows a "Page isn't available" error.
This can be alarming, leading you to believe the link is broken and that your customers are seeing the same error.
This is incorrect. The link is not broken for your customers.
Why Does This Error Happen to You?
This error message is specific to the sender (the business account) trying to open their own automated links from within the Instagram mobile app.
It's an Instagram App Limitation: This is a known issue with how the Instagram app handles outgoing links sent via third-party platforms like Spur. It prevents the sender from correctly opening their own automated links.
Your Customers Do Not See This Error: The link functions correctly for your customers. When they receive the message, they can open the link without any issues.
The Correct Way to Track Customer Clicks
You cannot verify if a link is working by clicking on it yourself inside the Instagram app. The only reliable way to know if a customer has opened and viewed your link is by checking their activity in the Spur dashboard.
How to Check for Customer Clicks in Spur:
Do Not Click the Link in Your Instagram App. This will only show you the incorrect error page.
Log in to Your Spur Dashboard and navigate to the Inbox.
Open the Customer's Conversation.
Review the Activity Log below the message history. Here, you will see a clear, time-stamped record of the customer's actions, including:
✅ Clicked: Confirms the customer tapped the link.
✅ Page Viewed: Confirms the product page successfully loaded for the customer.
This log is your single source of truth for customer engagement. As shown below, Spur tracks every interaction accurately.
Key Takeaways
The error is only for you. The "Page isn't available" message appears when the business user clicks their own automated link in the Instagram app.
Your customers can open the link. This issue does not affect your customers' experience.
Always use Spur to track clicks. The Spur dashboard is the only accurate place to see if a customer has clicked your link.