Manage your connected Instagram and Facebook pages from the Instagram & Facebook section in Settings. View all connected channels, access individual settings, and troubleshoot connection issues.
Main Channel Overview
The main page shows all your connected social media accounts in a table format:
Profile: Account name and profile picture
Channel Type: Instagram or Facebook icon
Actions: Settings button to configure each connected channel
Click Connect New Channel to add Instagram or Facebook accounts.
Instagram Channel Settings
When you click Settings for an Instagram account, you'll see these options:
1. Refresh Webhooks
Fixes connection issues between Instagram and Spur. Use this if:
Messages aren't syncing properly
Automations stopped working
Comments aren't being captured
2. Refresh Permissions
Renews your Instagram login permissions. Use this if:
Resfreshing webhooks doesn't work out
You get permission error messages on automation messages/comment replies
Instagram features suddenly stop working
3. Disconnect
Removes this Instagram account from Spur completely. Click this if:
You no longer want to manage this account through Spur
You need to reconnect with different login credentials
Facebook Channel Settings
Facebook pages have the same core options plus one additional feature:
1. Refresh Webhooks
Same as Instagram - fixes syncing issues between Facebook and Spur.
2. Refresh Permissions
Renews Facebook login permissions when you get error messages.
3. Facebook Inbox Automation Settings
Special link for Facebook pages to configure automated responses. This helps prevent conflicts if you have other automation tools running on Facebook.
4. Disconnect
Removes the Facebook page from your Spur account.
When to Use These Options
Refresh Webhooks: Try this first if messages or comments arent appearing in Spur
Refresh Permissions: Use when you see permission errors or after changing social media passwords
Disconnect: Only use if you want to permanently remove the account from Spur
Most connection issues get fixed with Refresh Webhooks or Refresh Permissions.
Only disconnect if you're sure you want to remove the account entirely. You will lose all your Instagram/FB chats on Spur, they'll still be viewable through the mobile app if you check the chats over there.