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Troubleshooting: Adding a Payment Method on Meta
Troubleshooting: Adding a Payment Method on Meta
Updated over 3 weeks ago

Payments for your messages go directly to Meta. Spur plays no role in how much those charges are and the payment methods offered to you.

At the time of writing, Meta only excepts payments through card.

Q: What should I do if the 'Add/Save' button doesn't work when adding my card details on Meta?


A: Experiencing issues when trying to add your card details can be frustrating. If you find yourself repeatedly clicking the 'Add' button with no response, follow these steps to troubleshoot and resolve the issue:

  1. Try a Different Card: Initially, consider using a different card. It's possible the card you're attempting to use is not being accepted for various reasons.

  2. Update Your Browser: Outdated browsers can lead to compatibility issues. Ensure your browser is up-to-date by checking its version and updating it if necessary.


  3. Disable Extensions: Browser extensions, particularly ad blockers, can interfere with website functionalities. Temporarily disable any extensions to see if this resolves the issue.

  4. Use Incognito Mode: To rule out problems caused by cookies or cache, try using your browser's incognito or private browsing mode. This can help bypass certain blocks or issues.

  5. Contact Meta Support: If all else fails and you're still unable to add your payment method, reaching out to Meta's support team can provide further assistance. They may offer solutions specific to your account or the problem at hand.

Do not worry if the standing instructions Meta creates are far higher - that is simply the maximum cap of the amount which Meta has, just in case.

If Meta has to deduct ₹1,000 from your account, they might create a standing instruction for ₹1,00,000.

Scenarios in which they actually deduct this amount will most likely never happen, but even if they do, you can track all of your invoices. Nothing will be undocumented and you can dispute charges which you think are erroneous.

Following these steps should help you successfully add your card details as a payment method on Meta. If issues persist, consider reaching out for further assistance through official Meta support channels.

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