Introduction
Making payments should be a simple and hassle-free experience. However, sometimes you may encounter issues that can be frustrating. To ensure you have a smooth checkout process, we've compiled a list of common payment issues and ways to resolve them.
Contents
Card Settings Not Enabled
1. Pop-ups Blocked on Website
Problem:
You're unable to see the payment gateway window, which usually appears as a pop-up, to complete the transaction.
Solution:
Check if Pop-ups are Blocked: Many web browsers block pop-ups by default. Make sure your browser allows pop-ups for our website to ensure a smooth payment process.
How to Allow Pop-ups:
Refresh the Page: Once you've enabled pop-ups, refresh the page and try making the payment again.
2. Insufficient Account Balance
Problem:
The transaction fails due to insufficient funds in your account.
Solution:
Check Your Account Balance: Before proceeding with the payment, ensure that you have sufficient funds in your account to complete the transaction.
Reload or Transfer Funds: If your account balance is low, consider reloading your account or transferring funds to ensure a successful transaction.
Use an Alternate Payment Method: If for some reason you're unable to reload your account, you may opt for an alternative payment method such as a different card or digital wallet.
3. Recurring payments not enabled on card
Please ensure that:
International payments are enabled on your card
For India
Recurring payments are enabled on your card
Standing instructions are enabled on your card
Both the settings are usually enabled via net banking or your mobile app. Make sure the minimum recurring amount is above the subscription plan you're trying to buy
Conclusion
By following these guidelines, you should be able to resolve most common payment issues. If you continue to experience difficulties, please contact our support team for further assistance.