Introduction
The "COD (Cash On Delivery) to Prepaid" automation is a valuable feature for reducing RTO (Return to Origin) and improving your eCommerce operations. However, there may be instances where this specific automation isn't functioning correctly. This guide is designed to help you identify and fix issues related to the 'COD to Prepaid' automation.
Common Issues and Solutions
Issue 1: Automation Doesn't Trigger
Possible Causes:
Automation is disabled.
Triggers or conditions are incorrectly set.
Resolution:
Log in to your Spur Dashboard and check if the 'COD to Prepaid' automation is enabled.
Verify the conditions and triggers are set up correctly.
Issue 2: Incorrect Message or Prompt Sent
Possible Causes:
Incorrect workflow or templates are linked.
Resolution:
Double-check the workflow and template settings in your automation.
Ensure the correct messages/prompts are configured to be sent.
Issue 3: Delay in Message Sending
Possible Causes:
Server issues or latency.
Resolution:
Wait for a few minutes, as minor delays can happen due to server load.
If the delay persists, contact our support team.
Diagnostic Steps
Review Automation Settings: Confirm that the 'COD to Prepaid' automation is enabled and set up properly.
Check Activity Logs: Spur offers an activity log feature, providing insights into any glitches or errors.
Run Test Orders: Placing test orders can help identify if the issue is system-wide or specific to certain conditions.
Contact Support
If you have tried all the steps above and the issue persists, don't hesitate to contact our support team through the Intercom chat. Screenshots, logs, and other details can expedite the troubleshooting process.
FAQ
Can I manually trigger the 'COD to Prepaid' automation?
No, this automation is designed to work automatically based on set triggers and conditions.
What should I do if the automation partially works?
In such cases, review the activity logs and check if some conditions or triggers are conflicting.
Disclaimer
Though we aim for 100% functionality, glitches can occur. If you encounter issues, remember we are just an Intercom conversation away.
Conclusion
The 'COD to Prepaid' automation is crucial for eCommerce efficiency. When it's not working as expected, it can have a cascading effect on operations. By following this guide, you should be able to identify and resolve common issues related to this automation.