Introduction
Reducing Return to Origin (RTO) issues is crucial for saving time and resources for brands. By using Razorpay within the Spur platform, you can create a flow that automatically generates a payment link and applies a discount if customers choose to convert their Cash on Delivery (COD) orders to prepaid. This automated flow not only encourages customers to switch to prepaid but also ensures a seamless and efficient process, significantly reducing RTO rates.
Steps to Create the Flow
Step 1: Accessing the Spur Dashboard
Login to your Spur account.
Navigate to the Dashboard.
Step 2: Navigating to the Automation Tab
In the dashboard, click on the Automation tab.
Select Create New Flow.
Choose the channel for your flow:
WhatsApp
Click on Start from Scratch. This opens up a flow with the first block, the Trigger Block.
Step 3: Configuring the Trigger Block
Click on the Trigger Block.
A modal will open. Select the trigger as Order Created.
Under the trigger, there is an Order Type option with the following choices:
COD
Prepaid
All
For this flow, choose COD.
Step 6: Adding a New Block
Click on the Add New Block button.
Select Integration and then choose Razorpay Payment Link.
Step 7: Configuring the Razorpay Payment Link Block
This will add a new block. Connect this block with the Trigger Block.
In the Razorpay Payment Link block, add the necessary details, including:
Discount Percentage (can be % discount or flat off)
Payment Link Expiration
Step 8: Setting Up Conditions
The Razorpay Payment Link block will have three conditions:
Payment Completed
Payment Failed
Link Expired
Step 9: Adding Messages for Conditions
For the Payment Completed condition, add a message that will trigger a payment confirmation message on WhatsApp.
Note: Add Mark as Paid action button after the Payment complete message blockSimilarly, add appropriate messages for the Payment Failed and Link Expired conditions.
Step 10: Connecting to the COD to Prepaid Template Message
On the same Razorpay Payment Link block, there will be a Next Step connection.
Connect this to the COD to Prepaid Template Message. Do not forget to add the variables in the template message.
This will send a message to the customer after the link is generated, prompting them to convert the payment to prepaid using the button in the WhatsApp message.
Final flow would look something like this:
