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How Tos & Tutorials
Guides to help you do certain tasks
61 articles
WhatsApp
Everything related to setting up and leveraging WhatsApp Automations and Marketing Tools
Collect Address on WhatsApp: The right wayYou can now collect addresses using WhatsApp for customers in India or Singapore!
Capture and Export WhatsApp Catalog OrdersCould you please show me how to export WhatsApp customer orders to Google Sheets or excel
Sending the first message to a customer on WhatsApp | Restart a closed conversation WindowHow to restart an expired conversation window or initiate a conversation with a customer.
How to Set Up and Utilize Partial Fulfillment Notifications
How to create a Carousel WhatsApp Template message in SpurStep-by-step process to create a Carousel message in Spur
Ask User To Upload Image After Placing Order Through WhatsApp Catalog CheckoutCustomers might be able to place orders via WhatsApp Catalog and skip a few steps like uploading an image while the image is important.
Creating a COD to Prepaid Flow on Spur (using Razorpay)
Setting up a Welcome Message on WhatsAppSend the first welcome message to your customer as soon as they open a chat window with you
Setup COD Confirmation Flow to reduce RTO | 2024COD Confirmation with all cases covered, reduce RTOs by up to 15%
Collect 10x More Reviews via WhatsApp & Spur"Supercharge review collection using WhatsApp & Spur. Edit the flow, export reviews to CSV, and import them into your review app!"
Create a WhatsApp Message TemplateCreate WhatsApp templates easily! Customize and get instant approval. Elevate your messaging game!
Going on holiday? This is how you setup an away message in Spur
WhatsApp Messaging Limits for Businesses: What They Are and How to Increase ThemLearn how to increase your WhatsApp limit from 1k to 100k or unlimited customers in a day by following these steps.
Marketing Tools
Guides on how to use, configure and setup Spur's various Marketing Tools
How to send message to All Contacts on WhatsApp via SpurSend message to everyone in your database
How to Set Up and Integrate Popups with Spur for Enhanced Lead CaptureLearn how to install EcomSend Popups to capture leads and seamlessly integrate with Spur to engage and convert via WhatsApp messaging.
How to Target Contacts with Undelivered Messages in a WhatsApp BroadcastLearn how to target contacts who did not receive your message in a previous WhatsApp campaign by creating a custom segment.
A Comprehensive Guide: Linking a Product with a IG/FB Story on SpurEnhance your stories on Spur by linking them directly to products for a seamless shopping journey.
How to Run a Broadcast on SpurMaster the art of Spur broadcasts. Our guide shows you how to craft messages, target audiences, and monitor performance. 🚀⚡️
Understanding Broadcast Timing—Why Templates Take At Least 1 Minute to DeliverUnderstand why Spur's broadcast templates take at least 1 minute to deliver. Learn the backend processes and how to manage efficiently.🚀⚡️
Understanding Different Types of Messages on WhatsApp, WhatsApp Business, and WhatsApp Business APIDiscover the distinct message types across WhatsApp platforms. Tailor your communication effectively on WhatsApp and WhatsApp business & API
Allowed file format for WhatsApp templatesUnderstand allowed file formats for WhatsApp templates on Spur as per Meta guidelines. Optimize text, media, and more.
How to Create a Workflow in SpurMaster the art of creating workflows in Spur. Automate your eCommerce communication to increase sales and reduce response times. 🚀⚡️
Harnessing the Power of Spur’s Automation Variables for E-commerce Excellence
How to use the condition block in SpurUnderstand how to branch out the flows based on conditions
Everything you Need to Know about Exit Conditions in Spur
How To Test An Automation Flow With SpurTest an automation flow before making it live for everyone
How To Reorder Messages In A Message BlockLearn how to reorder messages in the same message block to send the messages in a desired sequence.
Troubleshooting Customization of Existing Workflows on SpurStruggling with workflow edits? Find quick solutions for customizing your Spur workflows here!
How to retry a failed execution in SpurSend the messages after you fix a workflow
Database
Guides on how to use, configure and setup things within Spur's Database
How to Add Tags to Contacts in SpurEfficiently organize your contacts on Spur by adding tags. Follow our simple guide for easy tagging via CSV upload. 🏷️📊
Bulk Import Contacts with Tags and Custom FieldsLearn how to bulk import contacts via a CSV file, the various fields in the CSV file and how to use tags and custom fields in a broadcast.
Exporting Contacts from SpurThis article details a workaround for exporting contacts from Spur
Adding Contacts to Spur: A Step-by-Step GuideSimplify your eCommerce interactions on Spur by adding and managing contacts seamlessly.
How to Quickly Edit a Contact in SpurQuickly update contact information in your Spur database by following these simple steps to search, edit, and save changes to your contacts.
Miscellaneous Settings and Features
Guides on how to setup, use and configure various other things within Spur
Setting Working HoursThis article describes how people can set working hours on Spur and make changes to automations based on their work timings.
Restricting Team Member Access to Specific Spur FeaturesLearn how to manage and restrict team member access to specific features within Spur for enhanced security and efficiency. 🔐👥
How to generate an API key for SpurGenerate a Spur API key to use with integrations
Discontinuing Spur: Cancelling Subscription and Disconnecting WhatsAppCancelling your Spur subscription.