Introduction
Broadcasting messages is a powerful feature in Spur, allowing you to reach multiple customers at once. However, you might notice that message templates take at least 1 minute to be delivered. This article explains why this happens and how you can efficiently manage your broadcasts.
Why Does It Take At Least 1 Minute?
Broadcast messages undergo several backend processes to ensure successful delivery, compliance with platform rules, and quality assurance. Here are some reasons why it might take a minimum of one minute:
Queue Management: To avoid overloading servers and to ensure each message is correctly processed, they are placed in a queue.
Quality Checks: Each message undergoes a series of checks for errors and compliance issues.
Platform Guidelines: Messaging platforms like WhatsApp, Instagram, and Facebook have their own set of rules and limitations, which require careful navigation.
Data Synchronization: Before sending, data is synchronized with your Spur Tables to ensure that the most updated information is included in each message.
How to Manage Your Broadcasts Efficiently
Plan Ahead
Given that broadcasts take at least a minute to go out, it's beneficial to plan your broadcasting schedule in advance.
Use the Preview Feature
Spur offers a preview feature that allows you to see how the message will look before it gets sent out. Use this to avoid last-minute changes.
Monitor Delivery Status
Keep an eye on the broadcast status to ensure that all messages have been successfully delivered. Spur provides real-time analytics for this.
Frequently Asked Questions (FAQs)
Can I Speed Up the Process?
The minimum one-minute rule is largely guided by factors outside of our control, such as platform rules and quality checks.
Is There a Limit to How Many Broadcasts I Can Send?
The limit may vary depending on your subscription plan and the guidelines set by the messaging platform you're using.
Conclusion
Understanding the time it takes for broadcast message templates to be delivered will help you plan your customer communication more effectively. While the one-minute delivery time is in place for quality assurance and compliance reasons, knowing how to manage this aspect ensures that you get the most out of your Spur experience.