Spur

This article describes how people can set working hours on Spur and make changes to automations based on their work timings.

Setting Working Hours

Learn how to manage and restrict team member access to specific features within Spur for enhanced security and efficiency. 🔐👥

Restricting Team Member Access to Specific Spur Features

Generate a Spur API key to use with integrations

How to generate an API key for Spur

In automations, missing parameters can cause flow failures. Adding fallbacks makes your automation work smoothly even without complete data.

Adding Fallbacks for Missing Parameters in Spur Automations

Learn how Spur handles orders in multiple currencies and provides unified revenue tracking for your e-commerce business.

How Spur Handles Multi-Currency Revenue: A Simple Guide

Learn how to manage and view your tags and contacts in Spur. Organize your customers easily with this new feature.

Managing Tags and Contacts in Spur [2025]

We’ve introduced a much easier way to test webhook requests and map contact data. Here’s how the updated Webhook Integration UI works:

Easier Webhook Debugging + Contact Mapping on Spur

Explains WhatsApp conversation windows: Meta bills when message delivers, but you can only chat freely after customer responds to you.

WhatsApp Conversation Windows - Technical vs Practical Understanding

Jump directly to any customer chat in Spur using their phone number with this redirect link template - perfect for quick inbox navigation.

How to Use the Redirect Link to Access Chats by Phone Number

Explains why keyword flows can be sent from chat but event-based flows like Abandoned checkout flow need real customer actions to trigger.

Why You Can't Trigger Event-Based Flows from the Chat Inbox

Guides on how to setup, use and configure various other things within Spur

Miscellaneous Settings and Features

Create a custom design with text, images, and links

Still Need Help? Contact Support

Contact Support

Video Guides

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.