When Should You Use This?
If your templates are not syncing, if your number shows as “Pending,” or if the Spur team has asked you to refresh permissions as a troubleshooting step — this is the fix.
Refreshing permissions resets your connection with Meta and ensures your templates, channels, and account info are properly synced with Spur.
Steps to Refresh WhatsApp API Permissions on Spur
1. Go to Settings on your Spur account.
2. Click on the WhatsApp tab.
3. Next to the number you want to troubleshoot, click View Channel.
4. Scroll all the way down on the page that opens.
5. Click on the Try Refreshing Permissions button.
That’s it. Once done, Spur will re-sync with your WhatsApp Business API settings — and in most cases, your issue should be resolved.