Overview
Connect your WhatsApp Business number to Spur to start automating customer conversations, sending broadcasts, and managing all your messaging from one platform. This guide walks you through the complete setup process.
Prerequisites
Before starting, make sure you have:
Phone Number Requirements
Your phone number must meet one of these conditions:
Not currently on WhatsApp or WhatsApp Business app (preferred)
Currently on WhatsApp Business API with another provider (you'll need to disable two-factor authentication and migrate)
If your number is on regular WhatsApp or WhatsApp Business app: Delete the account first, then proceed with Spur onboarding
Business Manager Access
Full admin access to your Facebook Business Manager (also called Meta Business Portfolio)
This is what full admin access looks like. It should say ''Full Control (Everything)'' next to the Name that says '(you)'.
Admin permissions are required for WhatsApp integration
Business Verification Documents
If your business isn't already verified, you'll need one of these documents:
GST Certificate (Most preferred by Meta)
MSME Certificate
Udyam Certificate
Any other official business registration papers
More on how to verify your business here.
Spur Account
Active Spur account with admin permissions
Step 1: Prepare Your Phone Number
If Number is Clean (Not on WhatsApp or WhatsApp Business App or WhatsApp Business API in any form currently)
Proceed directly to Step 2.
If Number is on WhatsApp Business API with Another Provider
Disable 2 Step Verification. Here's a detailed text guide on how to do that.
If you'd rather watch a video, here's a quick 40 second video on that too.
If Number is on Regular WhatsApp or WhatsApp Business App
Open the WhatsApp app with your number
Go to Settings > Account > Delete Account
Confirm deletion and wait for complete removal
Verify the number is no longer associated with any WhatsApp service
Step 2: Set Up Facebook Business Manager
Create Portoflio/Business Manager Account (if you don't have one already)
Go to business.facebook.com
Login with the Facebook account you wish to make the portfolio with.
Click "Create Business Portfolio"
Enter your legal business name, website and other details
Verify your business email address
Complete Business Verification (If you haven't done already)
In Business Manager, go to "Business Settings"
Navigate to "Business Info" > "Business Verification"
Upload required documents (GST, MSME, Udyam, or incorporation papers)
Submit for review and wait for approval (can take up to 48 hours)
Full guide on that here.
Step 3: Connect to Spur
Access Spur Integration
Go to Settings > WhatsApp
Click "Connect New Number"
Authorize Connection
Click "Connect WhatsApp"
Login to your Facebook account when prompted
Select your Business Manager account
Create a new WhatsApp Business Account and Create a new WhatsApp Profile when prompted (Do not proceed with a WhatsApp Business Account that already exists from before)
Choose a WhatsApp Business Account name (not visible to your customers)
Choose a display name
Choose the WhatsApp number to connect
Get an OTP through text or phone and enter it
Grant necessary permissions to Spur
Wait for the process to finish and click on ''Finish'' and the Facebook pop up will disappear.
You'll see the newly created WhatsApp Business Account show up on Spur. You have to select that WhatsApp Business Account
After that, check the box that asks whether you have disabled 2-Step Verification already.
Click on 'Connect Number'
Video for the whole process can also be watched here.
Verify Connection
Check that your WhatsApp number shows as "Connected" in your Spur dashboard with a green status indicator.
Step 4: Test Your Setup
Send Test Messages
Try sending a test broadcast to yourself
Verify messages appear in your Spur inbox by sending some from your personal number to your now-Spur connected WhatsApp number.
Test automated responses and flows
Common Issues and Solutions
Connection Failed (The number will show in 'Pending' state)
Try refreshing permissions in Spur settings
If it says 'Refreshing permissions failed', please check if your 2FA is disabled or not, and then try again. If it still shows the same error, contact us.
Number Already in Use Error (Meta might show this through the Facebook pop up where you sign up from)
Double-check the number is completely removed from all WhatsApp services
Wait 24 hours after deletion before attempting connection
Contact Spur support if issues persist
Business Verification Not Done (You might see ''WABA is unverified'' error when trying to send messages)
Wait for the verification to be completed by Meta first
If it has failed, then try again and ensure documents are clear and valid
Legal business name must match across all documents
Your website should have the legal business name in the footer
Resubmit with corrected information
Next Steps
Once connected successfully:
Set up your first automation flows
Create broadcast campaigns
Configure your live chat widget
Train your team on the Spur interface
Start engaging with customers through WhatsApp
Your WhatsApp Business number is now ready to handle customer conversations, automated responses, and marketing campaigns through Spur.