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Guide on Broadcasts in Spur

Send messages to your entire customer list at once. Track who opens, clicks, and buys. Perfect for sales, updates, and staying in touch.

Updated yesterday

WhatsApp broadcasts let you send template messages to multiple contacts at once. Unlike regular messages, broadcasts require approved message templates and work with both marketing and utility message types.

Understanding the Broadcast Dashboard

The broadcast dashboard shows all your key metrics at a glance:

1. Total Broadcasts (378 in the screenshot for example) - Shows how many broadcast campaigns you've created across all time

2. Orders Generated (17 in the screenshot for example) - Direct orders attributed to broadcast campaigns

3. Revenue Generated across all broadcasts till date.

4. Search Functionality - Find specific broadcasts by name

5. New Broadcast Button - Create new broadcast campaigns

6. Export Report - Export broadcast performance data for analysis (It will be sent to your email once ready)

7. Broadcast Name - Whatever you named the broadcast, it will be shown here

8. Status Column - Shows if broadcasts are Draft, Scheduled, or Finished

9. Stats Overview - Engagement metrics like how many templates were sent, and how many orders were gotten through that specific broadcast

10. Revenue Tracking - See exactly how much revenue each broadcast generated, ROI, and when these stats were updated

10. ROI Calculation - Understand return on investment for each campaign

11. Actions: Delete or Retry broadcasts

Creating Your First Broadcast

Step 1: Name Your Broadcast

[Image 1: Screenshot showing broadcast name input field]

Give your broadcast a descriptive name like "New Year Promo Blast" or "Weekly Newsletter - Jan 2025". This helps you organize and find campaigns later.

Step 2: Select WhatsApp Channel

Choose which WhatsApp number to send from if you have multiple numbers connected to Spur.

Step 3: Choose Your Template

Select an approved message template. Templates must be pre-approved by Meta before you can use them in broadcasts. If you don't have suitable templates, you'll need to create and get them approved first.

If you don't know how to do that, read this.

Once you've completed these steps, the broadcast creation window opens with two main tabs:

Template Configuration

1. Rename Template - Name it something else if you'd like to

2. Media Upload - Add header images or videos by clicking "Choose JPG or PNG" (Has to be under 5 MB of size, Meta's servers will only accept that)

3 and 4. Buttons (CTA buttons in example screenshot) - You can add a link here where you want people to be sent to once they click on the CTA button.

The right side shows a real-time preview of how your message will appear to recipients.

Settings & Audience Targeting

1. Send To Segment - Select which contacts receive your broadcast

2. Don't Send To (Optional) - Exclude specific segments from receiving this broadcast

3. Enable Delivery Boost - Automatically retry failed messages for up to 24 hours to maximize delivery

4. Limit Audience Size - Set maximum number of recipients to prevent your number from being flagged

5. Start Sending Now - Send immediately after saving

6. Schedule for Later - Set specific date and time for broadcast delivery

7. Create New Segment - Build new audience groups if existing segments don't match your needs

8. Save Broadcast - Save as draft or proceed with sending

Advanced Settings Explained

Delivery Boost: This feature continues trying to deliver your message for up to 72 hours, working around WhatsApp's per-user marketing limits. It significantly improves delivery rates but may spread your broadcast across multiple hours.

Audience Size Limiting: Sending to very large audiences at once can trigger quality rating issues. Limiting audience size helps maintain account health while ensuring reliable delivery.

Understanding Broadcast Analytics

Once your broadcast is sent, Spur provides detailed analytics to track performance:

Key Performance Metrics

Total Revenue (₹0) - Direct revenue attributed to this broadcast campaign

Total Orders (0) - Number of purchases made after broadcast engagement

WA Spent (₹3,655.45) - Cost of sending messages through WhatsApp Business API

WA ROI (0x) - Return on investment calculation (Revenue ÷ Cost)

Messages Sent (6,860) - Total number of messages attempted

Messages Delivered (68.66% - 4659 delivered) - Successfully delivered messages

Messages Opened (36.41% - 2471 opened) - Recipients who viewed the message

Messages Clicked (0.97% - 66 clicked) - Engagement with links or buttons in broadcast

Contacts not on WhatsApp (74) - Invalid or inactive phone numbers

Visual Analytics

The circular chart breaks down message status:

  • Blue: Messages not delivered

  • Teal: Messages opened but not clicked

  • Pink: Messages delivered, but not opened

  • Red: Messages not delivered due to the person not being on WhatsApp

  • Peach: Messages that were clicked on

Individual Contact Status

The bottom section shows per-contact delivery status:

  • Sent: Message was sent to WhatsApp

  • Delivered: WhatsApp confirmed delivery to recipient

  • Created At: Timestamp when message was processed

Real-Time Updates

Analytics update every 5 minutes, so you can monitor campaign performance as it unfolds. This helps identify delivery issues early and understand engagement patterns.

Delivery Rates

  • Good: 85%+ delivery rate

  • Average: 70-84% delivery rate

  • Poor: Below 70% delivery rate

Low delivery rates usually indicate:

  • Inactive phone numbers in your database

  • Poor quality rating affecting message delivery

  • Template approval issues

Open Rates

  • Excellent: 90%+ open rate

  • Good: 75-89% open rate

  • Needs Improvement: Below 75% open rate

ROI Tracking

Spur automatically tracks:

  • Messages sent and delivery costs

  • Clicks on links or buttons in your broadcasts

  • Orders placed after broadcast engagement

  • Revenue generated from broadcast-driven sales

Compliance and Quality Management

Template Approval Process

All broadcast messages must use approved templates:

  1. Submit templates through Spur's template manager

  2. Wait for Meta approval (typically 24-48 hours)

  3. Monitor approval status in your template dashboard

  4. Create a new template if rejected with necessary modifications

Quality Rating Impact

Your WhatsApp quality rating affects broadcast delivery:

  • Green rating: Full broadcast capabilities

  • Yellow rating: Reduced delivery rates and volume limits

  • Red rating: Severely limited or blocked broadcasts

Maintain quality by:

  • Sending relevant, valuable messages

  • Avoiding spam complaints

  • Keeping low block rates

  • Using proper opt-out mechanisms

Message Categories

Choose the right category for compliance:

Marketing Messages

  • Promotional content, sales, offers

  • New product announcements

  • Event invitations

  • Require opt-out instructions

Utility Messages

  • Order updates, shipping notifications

  • Appointment confirmations

  • Account alerts

  • Transactional information only

Troubleshooting Common Issues

Low Delivery Rates

Possible causes:

  • Outdated contact database with inactive numbers

  • Quality rating issues affecting delivery

  • Template category mismatch

Solutions:

  • Clean your contact database regularly

  • Improve message quality and relevance

  • Verify template categories are correct

Poor ROI Performance

Possible causes:

  • Incorrect audience targeting

  • Weak call-to-action

  • Poor timing or frequency

Solutions:

  • Refine audience segments

  • A/B test different message approaches

  • Analyze timing and frequency patterns

Template Rejections

Common reasons:

  • Variables at start or end of message

  • Unclear or spammy content

  • Wrong message category selection

Solutions:

  • Review template formatting guidelines

  • Use clear, specific language

  • Select appropriate message categories

Export and Analysis

Use Spur's export feature to:

  • Download detailed performance reports

  • Analyze trends over time

  • Compare campaign performance

  • Share results with stakeholders

Regular analysis helps optimize future campaigns and improve overall broadcast strategy.

Integration with Other Spur Features

Broadcasts work seamlessly with:

This integration creates a complete marketing ecosystem where each tool enhances the others for maximum effectiveness.

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