Overview
The WhatsApp section in Settings lets you manage your connected WhatsApp Business numbers, monitor their health, and configure various features like catalogs and profiles.
WhatsApp Numbers Overview
The main page shows all your connected WhatsApp Business numbers in a table format:
WhatsApp Profile: Business name and profile info
Phone Number: The actual WhatsApp Business number
Status: Connected/Disconnected/Pending status
Quality Rating: Green (High), Yellow (Medium), Red (Low)
Messaging Limit: How many customers you can message per 24 hours
Navigation Options
1. View Channel: Takes you to detailed settings for that specific WhatsApp number
2. WhatsApp Stats: Opens Meta's WhatsApp Manager for analytics and insights
Click Connect New Number to add additional WhatsApp Business accounts.
Individual WhatsApp Channel Settings
When you click "View Channel" for a specific number, you'll see detailed configuration options:
Account Health Dashboard
Monitor your WhatsApp account status at a glance:
Phone Number: Your connected WhatsApp Business number
Status: Shows if the number is actively connected
Quality Rating: Current rating (Green/Yellow/Red) from Meta
Messaging Limit: Current daily messaging capacity
Display Name Status: Whether your business name is approved
Display Name: The approved business name customers see
WhatsApp Business & Phone IDs
View your unique identifiers:
WhatsApp Business ID: Your Meta Business Manager ID
WhatsApp Phone ID: Unique identifier for this specific number
These IDs are useful for technical support or API integrations.
WhatsApp Catalog Management
Connect your product catalog to enable shopping features:
Catalog Status: Shows if a catalog is connected
Quick Links:
View Catalog in Commerce Manager: Opens Meta's catalog management
WhatsApp Catalog in WhatsApp Manager: Direct link to catalog settings
Catalog Details:
Business ID: Associated Business Manager account
Catalog ID: Unique catalog identifier
Catalog Name: Your catalog's display name
Disconnect Option: Remove catalog connection if needed
WhatsApp Profile Management
Update WhatsApp Bio: Direct option to modify your business profile
Additional Resources:
Edit WhatsApp Profile: Complete profile editor
WhatsApp Catalog: Catalog management
How to set up WhatsApp Catalog: Setup guide
WhatsApp Flows: Advanced automation features
Facebook Business Verification
Shows your verification status and business information:
Verification Status: Verified/Pending/Rejected Business Information:
ID: Business verification ID
Name: Registered business name
Status: Approval status
Type: Business classification
Verification Benefits: Complete verification increases messaging limits from 50 to 1K customers per 24 hours
Action Links:
Steps to Verify Facebook Business: Verification guide
Go to your Business Manager: Direct access to Meta Business Manager
Billing & Pricing Information
WhatsApp API Charges: Automatic deduction from wallet balance
Credit Line: Lets you recharge your wallet and send money to Meta for messaging charges through it instead of paying to them directly which has in the past has been very unreliable for our customers (Clicking on this link however will take you to the payment hub at Meta which will show you there's a credit line added to your account)
Conversation Charges: Clicking on this will take you to a page where you can see exactly how much delivering each kind of message on WhatsApp costs. Depends on the country of the recipient you're delivering these messages to and the type of message being sent, essentially a rate card for that country.
Troubleshooting Options
Refresh permissions: Soft reset, and the first step of troubleshooting when you're experiencing WhatsApp issues. More on that here.
Give Permissions Again: Fix connection issues by renewing login permissions when the permissions are lost. More on how to do that here.
Disconnect: Remove this WhatsApp number from Spur entirely
Use "Refresh Permissions" first if you encounter sync issues. Only disconnect if you want to permanently remove the number.
Use "Refresh Permissions" first if you encounter sync issues. Only disconnect if you want to permanently remove the number.
Managing Multiple Numbers
If you have multiple WhatsApp Business numbers, each will appear as a separate row in the main table. You can manage each number independently with its own settings, catalog, and verification status.
The Connect New Number option lets you add additional WhatsApp Business accounts to manage multiple brands or locations from one Spur workspace.