Let's say you want to send messages to contacts who only have the tag "Loyal Customers"
We first add a condition block to the workflow
Then we will select the condition block, and select the Tags variable
Now in the dropdown, select "Array Contains" to check whether the contact contains this tag or not
Tags are case-sensitive, add tags in the exact case you've set them for your customers.
Now you can connect this condition to any message you want to send that matches this condition!