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Collect Address on WhatsApp: The right way
Collect Address on WhatsApp: The right way

You can now collect addresses using WhatsApp for customers in India or Singapore!

Velma Dinkley avatar
Written by Velma Dinkley
Updated over a week ago

What is an Address Message?

Address Messages on WhatsApp enable businesses to collect addresses without leaving WhatsApp or annoying one by one question answers. In Spur, once a customer submits an address, it is saved into your account, and they never have to add it again for repeat purchases.

Sample India Address Message

If you've connected, your Shopify store, all your existing customers & their mailing addresses will be imported automatically when you install, meaning they'll automatically find their address saved when they purchase next!

Steps to collect addresses on WhatsApp

Go to the automation tab

Create a new flow

Click on the "New Flow" button on the top right.

Select WhatsApp

Select "Start From Scratch"

Use the keyword trigger

Click on the + button on the right and select the WhatsApp message

Select the Address Message

The Address Message

An address message consists of

  1. Header, which can either be nothing or a text

  2. Body

  3. Footer, which is similar to footer in WhatsApp templates

Saving the Address Response

You can save the response of an address in Spur Tables, to do that

  1. Check the "Show in Flow Data" box

  2. Add the name of the address column

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