Introduction
One of the great features of Spur is its ability to automate a wide range of eCommerce communication tasks. However, we understand that sometimes issues can arise. One common problem you might encounter is that automation stops working, possibly due to a missing variable column. In this article, we’ll walk you through the steps to troubleshoot and resolve this issue.
Symptoms
You might encounter some of the following symptoms:
Automated chat flows are not triggering.
COD Confirmations and Abandoned Checkout reminders are not being sent.
Inaccurate or incomplete data in Spur Tables.
Why the Variable Column May Be Missing
Updates: Spur regularly rolls out updates to improve user experience and functionality. In some instances, these updates may affect the visibility of certain columns, including the variable column.
User Permission: Team members with restricted access may not be able to view or modify certain variables.
Configuration Settings: Improper or incomplete setup may also hide the variable column.
Step-by-Step Troubleshooting
Step 1: Identify the Missing Variable Column
Go to your Spur Tables and check to see if the column which is supposed to contain your variable data is present.
Step 2: Restore or Replace the Missing Column
If the column is missing, you have two options:
Restore the Column: If you’ve recently deleted the column, restore it to its original state.
Select Different Attributes: Choose a new column that can serve the same purpose for your automated tasks.
Step 3: Explore Alternative Attributes
A list of available attributes will be displayed. You can select the one that closely matches the functionality of the missing variable.
Step 4: Apply Changes
Once you've selected the attribute, don't forget to save your changes. This will update the automated flow or table to include the new attribute.
Step 5: Test
After saving, always test the automated flow or table to ensure that the selected attribute is performing as expected.
Conclusion
Missing variable columns can disrupt your automated services. The steps outlined above should help you resolve any issues quickly and get your eCommerce communications back on track.
If you continue to experience issues, our support team is always available to assist you further.