Introduction
Spur is designed to make eCommerce communication seamless and efficient, offering a variety of features that range from Chat Automation and Spur Tables to Comment Automation and beyond. This guide aims to walk you through the installation process of Spur, ensuring you get the most out of your experience from the get-go.
Prerequisites
Internet connection
Access to your eCommerce platform's admin area (e.g., Shopify, WooCommerce)
Supported device: Windows PC, Mac, Android, or iOS
Step-by-Step Installation
Web Application
For Shopify Users:
Go to Shopify App Store: Log in to your Shopify admin panel and navigate to the Shopify App Store.
Search for Spur: Use the search bar to find Spur. Or just use this link: https://apps.shopify.com/spur-automated-support-marketing
Install: Click on 'Add App' next to Spur and follow the on-screen instructions.
Permissions: Grant necessary permissions for the app to integrate with your store.
For Other Platforms:
Go to Spur Website: Visit Spur's Website.
Sign Up: Click on the 'Sign Up' button and fill in the required details.
Onboarding: During the onboarding, we'll ask you the platform and relevant details to start the setup.
Mobile Application
Android
Go to Google Play: Search for ‘Spur’. Or use this link.
Download and Install: Click on 'Download' to install the Spur app on your device.
Open and Sign In: Open the app and sign in with your credentials.
IOS
Open Spur on the safari browser & login via this link
While viewing the website, tap in the menu bar.
Scroll down the list of options, then tap ⬆️ Add to Home Screen.
If you don’t see Add to Home Screen, you can add it. Scroll down to the bottom of the list, tap Edit Actions, then tap ➕ Add to Home Screen.
Next steps would be to enable notifications, for that please follow this guide.
Configuration
Initial Setup
Dashboard: Once logged in, you will be directed to your Spur Dashboard.
Choose Features: Activate the features you want to use such as Chat Automation Builder, Spur Tables, etc.
Configure Flows: Customize your automated chat flows based on your requirements.
Data Sync and Import
Navigate to 'Data' on the dashboard.
Choose 'Sync Data' to import your product listings and other relevant data into Spur.
Test Your Setup
Before you go live, it's always a good idea to test your setup.
Perform Test Queries: Use the chat function to send some test queries and confirm that the automated responses are functioning as expected.
Review Data in Spur Tables: Make sure that the automated flows are correctly tracking conversions and customer journeys.
Frequently Asked Questions (FAQs)
What platforms does Spur support?
Spur currently supports Shopify and is working on integrating with other eCommerce platforms.
How do I get support?
If you encounter any issues or have questions, you can reach out to Spur’s customer support via email or through the in-app chat feature.
Conclusion
You have successfully installed and configured Spur. With features ranging from Chat Automation to Enhanced Segmentation & Broadcasts, you're now equipped to make eCommerce communication magical. For further information or support, feel free to reach out to us.
Happy Selling! 🚀⚡️