Introduction
Spur is committed to delivering a seamless eCommerce communication experience. However, like all platforms, we occasionally face technical challenges. One issue some users report is related to the WA (WhatsApp) Main Menu Flow not functioning as expected. This guide provides solutions to address and resolve this common concern.
Understanding the Problem
The WA Main Menu Flow is integral for directing and guiding users on WhatsApp. It’s the primary navigation tool for automated interactions. If it doesn’t work, it can disrupt the automated response mechanism and customer journey.
Steps to Troubleshoot the WA Main Menu Flow:
Check Your Spur Integration: Ensure that your WhatsApp integration with Spur is active and updated.
Examine the Flow Configuration: Go to the Automation Builder and review the set flow for any inconsistencies or errors.
Test Internally: Send a test message to your business account from a different number to gauge the issue firsthand - If your WhatsApp main menu flow is not working, follow these steps to troubleshoot the issue:
1. Send a "hi" message to your WhatsApp number to test if your account is responsive.
2. Verify if your chat automation flows are functioning correctly and ensure that messages are being delivered as expected.
3. Troubleshoot automation flow issues by:
a. Matching the language of the template in your account with the language used in the automation flow.
b. Validating the template:
i. Ensure all template variables are filled.
ii. Check that button text does not exceed 20/24 characters.
iii. Verify the body text is included.
iv. Ensure there are no emojis in the header or buttons.
By following these steps, you should be able to identify and resolve the issue with your WhatsApp main menu flow.
Update Spur: Ensure you’re using the latest version of Spur, as updates often carry important bug fixes.
Reboot System: Sometimes, simply restarting the Spur system can rectify minor glitches.
FAQs:
Is the WA Main Menu Flow issue affecting other Spur features?
It's primarily tied to WhatsApp automation. However, monitor other integrations for potential related disruptions.
How often should I update Spur to avoid such issues?
We recommend checking for updates monthly. Always ensure you’re running the latest version.
Can I seek direct assistance from Spur?
Absolutely! If the issue persists, reach out to our support team. We’re here to help.
Need Further Assistance?
If you’ve followed the steps and still face challenges, or have other related queries, please contact our support team. We strive to ensure that your Spur experience remains efficient and magical ⚡️.
Facing issues can be frustrating, but we're dedicated to helping you overcome any obstacle. Keep communicating, keep selling, and let Spur be your trusted partner in eCommerce success.