Introduction
The above 5-minute video will clear all of our doubts with respect to our pricing. We also have explained the same with visuals and many scenarios.
Understanding your billing with Spur is crucial for smooth business operations, managing your budget and making the most out of your Spur subscription. This guide breaks down the key components of your Spur bill, helping you comprehend each charge and what it means for your business. It will also provide clarity on how our billing process works and how you can easily download your monthly invoice for record-keeping.
Important Note
Spur's charges are different from Meta's charges. What we charge you is for our services (the automations, broadcasts, analytics, DeliveryBoost, support), but the messages you send through WhatsApp are charged based on Meta's rates, and you pay Meta directly for those messages. You can calculate how much you owe Meta by clicking here.
WhatsApp only charges you to send and receive a message, rest everything else that you get is powered by Spur.
How Our Billing Works
Billing Cycle: Your billing cycle with Spur begins on the date of your account creation. It recurs monthly, quarterly or yearly based on the cycle you are on.
Payment Methods: We accept most major credit cards and debit cards.
Automatic Renewal: Your subscription will be automatically renewed every month, ensuring an uninterrupted service. If there are any changes in pricing, we'll notify you in advance.
Service Charges: Charges are based on the features you've chosen. All prices are exclusive of any applicable taxes, which will be clearly itemized in your invoice.
Notification: You'll receive a billing notification via email a few days before your payment is due.
As of this writing, American Express Cards ISSUED IN INDIA are not supported for payments with Spur due to regulations beyond our control.
Downloading Your Monthly Invoice
From the Payment Link
If you've directly landed on the invoice payment link, you can download it by clicking on the Invoice Icon
From Spur Dashboard
To ensure transparency and ease of financial tracking, Spur provides an easy way for customers to download their monthly invoices:
Log into your Spur account dashboard.
Navigate to the 'Plans & Usage' section in settings. Head to Billing Portal & Invoices.
Under the 'Invoices History' section, you'll see a list of all your invoices.
Find the month you wish to download and click on the 'Link' button beside it. Your invoice will be downloaded in a PDF format.
Understanding Your Spur Invoice
If you download a PDF copy of your invoice, this is what you will see:
FAQs:
Q: Can I change my payment method?
A: Yes, you can change your payment method anytime through the same portal you downloaded the above invoice fromQ: Are there any additional fees apart from the monthly charges?
A: No, Spur does not charge any hidden or additional fees. However, taxes as applicable will be added to your invoice.Q: I didn’t receive a billing notification email. What should I do?
A: First, check your spam/junk folder. If you still can't find it, make sure the relevant email/WhatsApp number is added as a team member to your account.Q: What happens if I miss a payment?
A: If a payment is missed, your service may be temporarily paused until the payment is settled. We will notify you in case of any payment issues.Q: How secure are my payment details with Spur?
A: We prioritize your security. All payment details are encrypted and stored securely. We never share or sell your data.
Remember, Spur is here to make your eCommerce communication magical ⚡️ and our transparent billing process is a part of that commitment. If you have any more questions, feel free to reach out to our dedicated support team!