Introduction:
The chat widget is a fantastic tool to facilitate communication with your customers. However, there might be times when you want to temporarily remove or permanently disable it from your platform. Here's a step-by-step guide on how to achieve this.
Prerequisites:
Admin access to the Spur dashboard.
Familiarity with the Spur marketing tools section.
Steps to Enable/Disable the Chat Widget:
Sign in to the Spur Dashboard: Begin by logging into your Spur account to access the dashboard.
Navigate to Marketing Tools: From the dashboard, locate and click on 'Marketing Tools'.
Access Chat Widget Settings: Scroll through the options and select 'Chat Widget'.
Preview in Theme Editor: Once inside the 'Chat Widget' section, click on 'Preview in Theme Editor'. This will show you how the widget currently appears on your platform.
Enable/Disable Chat Widget: Go to the 'Shopify App Embeds' section and look for the option to disable the Spur chat widget. Toggle or uncheck this option to disable it.
Enable/Disable Channels: If you want you can enable/disable the toggle besides the channel name. If it is enabled the channel will show in the widget, if it is disabled, the channel will not show up in the widget.
Edit Phone Number, IG Username, Facebook Page Name and Email: Lastly, please fill the phone number in WhatsApp, username on Instagram, page name in Facebook and email address in Email in the Chat Widget settings. Otherwise, your customers won't be redirected to the correct place.
Don't forget to add your phone number, email & IG username, otherwise the user will not be redirected properly.
FAQs:
Q: Can I re-enable the chat widget after disabling it?
A: Yes, simply go back to the 'Shopify App Embeds' section and re-enable the chat widget.
Q: Will my chat history be preserved if I disable the widget?
A: Yes, disabling the widget will not erase your chat history. You can access it once you re-enable the widget.
Q: Do I need to inform my customers about the widget removal?
A: It's a good practice to let your customers know of any changes to your platform. However, the decision lies with you.
Q: How to change the padding of the chat widget?
You can change the "Bottom Offset" to take the widget as up as you want.
I hope this article helps you navigate and modify your chat widget settings with ease. If you have further questions, don't hesitate to reach out to our support team.