We Recommend Using Magic Message
At Spur, we do not recommend switching away from Magic Message.
Magic Message is designed to let you continue messaging customers even after WhatsApp's 24-hour conversation window has closed. It converts your message into an image and sends it using a utility template, allowing you to communicate without waiting for the customer to reply first.
If you're unfamiliar with how it works, we recommend reading this guide first:
What is Magic Message on Spur?
https://help.spurnow.com/en/articles/13982781-what-is-magic-message-on-spur
Can I Disable Magic Message?
No. Magic Message cannot be completely disabled.
However, you can customize the template that Magic Message uses.
To do this:
Create a new utility template that satisfies all of Magic Message's requirements.
Set it as your Magic Message template from the Magic Message settings page.
You can find all the template requirements here:
I Don't Want My Message to Be Sent as an Image
If you'd rather send a regular WhatsApp template instead of using Magic Message, you can.
Step 1: Create Your Own Utility Template
Create a utility template containing the message you'd like customers to receive. This template will be submitted to Meta for approval.
Step 2: Use the Template to Reopen Conversations
Whenever a customer's 24-hour conversation window has expired:
Click the Send Template button in the chat.
Select your approved utility template.
Send it to the customer.
Once the customer replies, the 24-hour conversation window reopens and you can continue chatting normally with free-form text messages.
Note: Unlike Magic Message, this method sends the exact utility template you've created. It does not convert your custom message into an image.
Here are a few example templates that you can use to build in your workspace and then use those to break the 24-hour conversation window.
Option 1
Hi {{1}},
We've shared an important update regarding your request.
Please reply to this message so we can continue assisting you.Option 2
Hi {{1}},
We have an update for you.
Please reply to this message so we can continue the conversation.Option 3
Hi {{1}},
We're following up regarding your recent conversation with us.
Reply to this message and we'll be happy to assist you further.Option 4
Hi {{1}},
There's an update waiting for you.
Reply to this message to continue chatting with our team.Option 5
Hi {{1}},
We've sent you an important update.
Please reply to this message to continue the conversation.