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Re-connect number for stability in Spur

Please follow these steps for a more stable experience.

This only needs to be done one time.

  1. Firstly, you need the phone number which is currently connected with Spur.

    You will receive an SMS on it.

    You cannot proceed without this SIM.

  2. After getting that SIM ready, open this link: https://beta-use.spurnow.com/app/settings/channels/whatsapp

  3. Click on "Manage" in front of any connected channels you may have.
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  4. You may see a banner that prompts you for migration at the very top. Click on the "Reconnect Now" button there.
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    If you don't see this banner, then your connection is already stable! You don't need to do anything.
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    ​Please do check your other connected numbers though (if any) - they may need to be migrated.

  5. Once you click "Migrate", you will see a screen with instructions to migrate.
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    The first thing to do is to disable 2FA. For this, click the "Open WhatsApp Manager" button
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    This will open a separate screen. Follow the steps in this 15 second video to proceed: https://youtu.be/NKqhhGNsr20?t=15


    Once you follow the above steps, you will get an email like this to disable 2FA. Click on the link in that email.
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    After you click the link and disable 2FA, return to Spur and click on "2FA is off"
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  6. Next, type the phone number that needs to be migrated in the provided field, then click "I can receive the code"
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  7. Click on "Got it"

  8. Click on "Continue with Facebook"


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    This will open the Facebook sign-up modal for reconnection. If you don't see it, check other open windows as it opens in a new window.


    If you can't open it, try a different browser/computer to proceed further.

  9. In the modal, login to the Facebook account that has Admin Access to your Meta Business Portfolio.

    You will not be able to proceed if you login to the incorrect Facebook Account. So please make sure you login to the correct account.


    Once logged in, hit "Continue" to start migration.
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  10. The next screen gives you an overview of the whole process. Just click "Continue"
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  11. In the next screen, enter the phone number you are reconnecting, then hit "Next"

  12. In the screen after that, select your Business Portfolio (we will try to pre-select and lock it if possible).
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    Also, select "Create a WhatsApp Business account" under the WhatsApp Business Account dropdown

    🔴 IMPORTANT: PLEASE VERIFY YOU HAVE SELECTED "Create a WhatsApp Business Account"
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    If you select your brand name or any other option from the dropdown, the reconnection will fail.

    It is common to see a yellow warning about moving your WhatsApp account at this stage. You may safely ignore that.

    If you have selected the options exactly as shown in the above screenshot, please click "Next"
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  13. After this, you will be asked for details about your business, like your business name and category. Fill only the ones that are shown on screen (no need to click "Show more options") then hit "Next"
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    The name you will enter here has to be the exact same name as what you see on your WhatsApp Profile (aka the display name)
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    How to check what your current display name is?
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    Go to: https://beta-use.spurnow.com/app/settings/channels/whatsapp
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    And check the listed WhatsApp Display names(s) for your connected phone number(s)

    If you go with even a slightly different display name, the migration will fail.

  14. After this, you will get a verification code/OTP on the number you are trying to reconnect via SMS. Enter that code to proceed.
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    It may take upto one minute for the code to arrive. If it doesn't arrive, try the "Resend Code" option and try getting the code in a Phone Call instead.

    Hit "Next" after entering the code.

  15. The next screen shows an overview of the connection. Just hit "Confirm"
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  16. Meta will connect the account on their end. Just wait for the process to finish. DO NOT CLOSE ANY TAB OR WINDOW.
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  17. Once the system is done, you will see a confirmation window. Hit "Finish"
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  18. After that, Spur will verify and configure the connection. Just wait - you will see a progress bar for this.
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    DO NOT CLOSE THE TAB OR WINDOW WHILE THIS IS HAPPENING

    If after more than 5 minutes you're still on the “Connecting your number” screen, that’s unusual. Contact us at wa.me/919599055272 for assistance.

    Once the system is done, the screen will refresh.

That's it! Your number is now connected through a more stable provider and should not encounter any issues!!
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