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Why You Need to Turn Off 2FA for Spur Wallet Migration

Getting asked to turn off two-factor authentication during onboarding? Here's exactly why this step is necessary.

Updated this week

The Simple Explanation

Think of your WhatsApp number like it's inside a locked room. The two-factor authentication (2FA) is that lock. Unless the lock is opened, we can't move your number to another room.

We're migrating your number from your current WhatsApp Business account (Room 1) to a new account (Room 2) that has wallet billing setup.

What We're Actually Moving

You won't lose anything during this migration:

  • Your chat history stays intact

  • All contacts remain

  • Templates are preserved

  • Existing flows continue working

  • Your phone number stays the same

We're simply moving your number to a better technical setup.

Why This Migration is Needed

Your current WhatsApp Business account has some limitations:

Current Setup (Room 1):

  • Billing goes directly through Meta

  • Payment errors and delays are common

New Setup (Room 2):

  • Pre-configured wallet system ready to go

  • Credit line already established

  • Billing runs through Spur instead of Meta

  • Just top up your Spur wallet and funds get used automatically

  • Way more reliable payment processing

What happens when you don't turn it off:

We meet this error endlessly and your number can't be connected.

The 2FA Process

Here's exactly what happens:

Step 1: Temporary 2FA Removal

We ask you to turn off 2FA so the "lock" can be opened and your number can leave the current account.

Step 2: Number Migration

Your WhatsApp Business number gets moved to the new account with the wallet system.

Step 3: Automatic Re-Protection

Once your number is secured in the new account, we automatically turn 2FA back on.

Total time with 2FA off: Usually under 30 minutes during the migration window.

Why We Can't Skip This Step

WhatsApp's Business API requires 2FA to be disabled during account migrations.

This isn't a Spur thing - it's how WhatsApp's system works.

Think of it like changing the locks on a house. You have to temporarily remove the old lock to install the new one, but the house ends up more secure than before.

What Happens After Migration

Once your number is in the new wallet-enabled account:

Better billing experience:

  • Top up your Spur wallet in advance

  • No more failed payments from Meta

  • Clear visibility of message costs

  • Automatic fund usage

Same functionality:

  • All your automations work exactly the same

  • Customer conversations continue normally

  • No disruption to your business operations

Security During Migration

While 2FA is temporarily off:

  • Migration happens during a scheduled maintenance window

  • Your account is actively monitored during the process

  • 2FA gets re-enabled immediately after completion

  • No other account changes are made

This is a one-time process to get you onto the more reliable billing system.

Common Concerns

"Is this safe?"
Yes. This is standard procedure for WhatsApp Business API migrations. Thousands of businesses go through this process.

"Will my customers notice anything?" No. From their perspective, they're still chatting with the same business number. Nothing changes on their end.

"What if something goes wrong?" We can reverse the migration if needed. Your original account setup is preserved as a backup during the process.

"Do I have to do this?" If you want access to Spur's wallet system and more reliable billing, yes. The current direct-Meta billing setup has too many payment issues.

The Bottom Line

This 2FA step isn't about making things less secure - it's about moving your number to a more reliable system that'll save you headaches with failed payments and billing issues.

Once the migration is complete, you get all the benefits of the wallet system with the same security protection as before.

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