Meta has recently disabled comment replies for your account on Instagram while direct messages (DMs) remain active. This change may be due to the platform's regulations concerning spam-like behavior, particularly if your account has been responding to a high volume of comments with very few replies, which might be interpreted as spam. Here’s how you can address this issue and ensure your automated responses align with Meta's guidelines.

When an account receives hundreds or thousands of comments but only replies with one or two unique responses, it may trigger Meta's spam detection algorithms. This is because such behavior can resemble spamming tactics, where minimal engagement is used to maximize reach without fostering genuine interaction.

To comply with Meta's guidelines and reactivate comment replies, follow these steps:
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​Remove All Comment Replies: This is the most straightforward approach. By removing automated comment replies, you can focus on managing engagement through DMs and other means.
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Adjust the Frequency of Comment Replies: If you prefer to maintain some level of comment automation, adjust your settings to include one unique reply for every 100 comments received. This helps to maintain engagement without overwhelming the comment section with repetitive messages.

This video will guide you through each step of the process, ensuring you can effectively update your settings without disrupting your engagement strategy.

​Step 1: Access Your Spur Dashboard

Navigate to Automation section of your Spur dashboard.

​Step 2: Edit Active Flows with Comment/Story Automation trigger.

For each active flow, click Edit. Choose to either remove automated replies or adjust the frequency according to the volume of comments your posts typically receive.
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​Step 3: Save and Monitor

After making adjustments, save the changes and closely monitor the account’s interaction levels. Ensure that your modifications align with engagement patterns to avoid future restrictions.

Step 4: Testing and Observation

Once changes are applied, allow some time for Meta's algorithms to register the adjustments. Monitor the account to ensure that comments are enabled again and assess the effectiveness of the interaction.

By tailoring your automated responses to the dynamics of your audience engagement, you can avoid potential flags for spam-like behavior and maintain a healthy, interactive social media presence. If adjustments do not resolve the issue, or if comments are disabled again, review your strategies and consider seeking direct guidance from Meta’s support resources.

For further assistance, feel free to contact our support team or consult the FAQ section for more detailed information on managing your Spur automation tools effectively.