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FAQs and Troubleshooting
Solved: Facebook Business Manager Verification Grayed Out, Disabled or Not Visible"Fix Facebook Business Manager Verification: Grayed-out 'Start Verification' button? Follow these steps to enable it."
Troubleshooting Guide If WhatsApp Account Is Not Working ProperlyTroubleshooting guide for - Automation Flows, Templates, Broadcasts
Resolving Automation Issues: A Guide to Troubleshooting Missing Variable Columns in SpurTroubleshoot why Spur automation is inactive. Learn to identify issues & solutions when your flows aren't working or messages aren't sent.
Common Payment Issues and How to Resolve themTroubleshooting Guide: How to Resolve Common Payment Issues for a Smooth Checkout
Troubleshooting 'COD to Prepaid' Automation IssuesIs your 'COD to Prepaid' automation not working on Spur? This guide helps you diagnose and resolve common issues effectively. 🛠⚡️
Troubleshooting Bulk Order Automation IssuesFacing issues with Spur's bulk order automation? This guide outlines common issues and how to resolve them for a smooth operation. 🛠⚡️
How to Create a Workflow in SpurMaster the art of creating workflows in Spur. Automate your eCommerce communication to increase sales and reduce response times. 🚀⚡️
Understanding Broadcast Timing—Why Templates Take At Least 1 Minute to DeliverUnderstand why Spur's broadcast templates take at least 1 minute to deliver. Learn the backend processes and how to manage efficiently.🚀⚡️
A Comprehensive Guide: Linking a Product with a IG/FB Story on SpurEnhance your stories on Spur by linking them directly to products for a seamless shopping journey.
Troubleshooting: WA Main Menu Flow is not workingResolve issues with the WA Main Menu Flow on Spur for uninterrupted eCommerce communication.
Adding Contacts to Spur: A Step-by-Step GuideSimplify your eCommerce interactions on Spur by adding and managing contacts seamlessly.
How Spur's Billing Works and Downloading Your Monthly InvoiceLearn about Spur's billing procedures and how to download your monthly invoice for seamless financial tracking.
Allowed file format for WhatsApp templatesUnderstand allowed file formats for WhatsApp templates on Spur as per Meta guidelines. Optimize text, media, and more.
Allowed File Formats for Instagram and Facebook TemplatesLearn the allowed file formats for IG/FB templates in Spur, based on Meta's guidelines. Maximize your eCommerce communication.
How to Run a Broadcast on SpurMaster the art of Spur broadcasts. Our guide shows you how to craft messages, target audiences, and monitor performance. 🚀⚡️
How to enable/disable/edit Spur's Chat Widget on your Shopify StoreLearn the steps to easily remove the chat widget from your Spur platform. Ensure a seamless experience for your users with this guide.
Troubleshooting Customization of Existing Workflows on SpurStruggling with workflow edits? Find quick solutions for customizing your Spur workflows here!
Understanding Different Types of Messages on WhatsApp, WhatsApp Business, and WhatsApp Business APIDiscover the distinct message types across WhatsApp platforms. Tailor your communication effectively on WhatsApp and WhatsApp business & API
Troubleshooting Collaboration Automation Flow Issues in SpurEncountering issues with your collaboration automation flow? Follow this guide for quick troubleshooting and solutions. ⚙️🔍
Troubleshooting Issues with Automated DM Responses Triggered by Comments in SpurExperiencing glitches with automated DM responses in Spur? Here’s how to diagnose and fix issues for reliable, consistent performance. 🛠️💬
Managing Your Spur Subscription: Upgrading, Downgrading TroubleshootingEncounter issues while changing your Spur subscription? Here’s a guide to smoothly upgrade, downgrade your plan. 💼🔄
Syncing Your Instagram and Facebook Ads with SpurEffortlessly sync your IG/FB ads with Spur. Our guide makes it simple to integrate and optimize your ad campaigns. 🚀📊
Migrating Your WhatsApp Number from GupShup to Spur on 360Dialog
Understanding Unsupported Instagram Messages in Spur's InboxLearn why some Instagram DMs, like normal reels, appear as 'unsupported messages' in Spur's shared inbox and how to manage them.
Permissions you need to Install SpurFacing issue while installing Spur?
How to generate an API key for SpurGenerate a Spur API key to use with integrations
Troubleshooting: Adding a Payment Method on Meta
Instagram and Facebook Ads Are Not Syncing With Spur [Solution]This guide will help you make sure all of your ads are visible in Spur, so you can connect them with products and automation flows.
How To Test An Automation Flow With SpurTest an automation flow before making it live for everyone
How To Reorder Messages In A Message BlockLearn how to reorder messages in the same message block to send the messages in a desired sequence.
Exporting Contacts from SpurThis article details a workaround for exporting contacts from Spur
Appealing Account Restrictions
Troubleshooting: IG/FB DM automations not working
Troubleshooting: Can't Cancel COD OrderSome COD apps prevent you to cancelling COD orders.
Code Verification While Connecting WhatsApp NumberYou sometimes might need to re verify the verification of the WhatsApp number after connecting it to Spur
Discontinuing Spur: Cancelling Subscription and Disconnecting WhatsAppCancelling your Spur subscription.
Join Spur's Affiliate Program: A Path to Mutual Growth and Exceptional Earnings!Earn up to 120% commission with Spur's Affiliate Program and help transform eCommerce communication. Join us to grow and innovate together.
How to Quickly Edit a Contact in SpurQuickly update contact information in your Spur database by following these simple steps to search, edit, and save changes to your contacts.