Spur

Learn what each element means on your Automation Flows page, from creating new flows to managing existing ones and understanding flow limits.

Understanding Your Automation Flows Dashboard

Basic Automations are simple, ready-to-use workflows like default replies for WhatsApp and Instagram. Learn how to manage them here.

Understanding Your Basic Automations Dashboard

Automations: Explained

Auto-send order tracking updates when items are confirmed, out for delivery, or delivered. Reduces "Where's my order?" support tickets.

Shipping Updates Automation Flow

Recover lost sales by automatically messaging customers who started checkout but didn't complete it. Send timed reminders with cart links.

WhatsApp Abandoned Checkout Automation Flow

Automatically requests reviews after delivery. WhatsApp gets 10x higher response rates than email, building social proof that drives sales.

WhatsApp Review Collection Automation Flow

Converts cash-on-delivery orders to prepaid by offering discounts before confirming the order. Reduces logistics costs and RTO rates.

COD to Prepaid - Shopify - Before Confirmation Automation Flow

Automatically notifies customers when their order is cancelled. Filters out backend cancellations from COD-to-prepaid conversions.

WhatsApp Order Cancellation Automation Flow

Asks customers to confirm their COD orders via WhatsApp before shipping. Reduces fake orders and RTO rates by verifying intent upfront.

WhatsApp COD Confirmation Automation Flow

Converts catalog browsers into buyers by sending a direct checkout link when customers add items to cart and message you from WhatsApp.

WhatsApp Catalog Checkout Automation Flow

Confirms delivery address for all paid orders via WhatsApp. Lets customers verify or edit their address before shipping begins.

WhatsApp Order Confirmation Automation Flow

Essential Flows (For Shopify Brands)

Webhook flows need data payloads to work. Linking from another flow bypasses the trigger, so the expected data never arrives and breaks the flow.

Understanding Flow Triggers and Data Payloads in Webhooks

Webhook triggers are not available for Instagram and Facebook flows in Spur. Understand why.

Why Webhooks Dont Work for Instagram & Facebook Flows

Spur supports adding webhook triggers, any app/tool from the world can trigger messages to Spur and send data to your workspace

How to set up Webhooks with Spur

We’ve introduced a much easier way to test webhook requests and map contact data. Here’s how the updated Webhook Integration UI works:

Easier Webhook Debugging + Contact Mapping on Spur

Webhooks

You want to create your own flow from scratch, sure. But how do you find it? This guide tells you how.

How to Reach The Automation Flow Builder

Learn what executions are, how to view them, troubleshoot failures, and understand how workflow variables work within each execution.

Understanding Executions in Spur Automation Flows

Learn how to use variables in Spur automation flows to personalize messages and build smart automations with dynamic customer data.

Understanding Variables in Spur Automation Flows

Learn how to insert variables into messages, use them in conditions, save workflow variables, and troubleshoot common issues.

How to Use Variables in Spur Automation Flows

Automation Flow Builder

Learn what triggers are, how they differ by channel, and which variables each trigger provides for building dynamic automations.

Understanding Triggers in the Automation Flow Builder

Triggers

Create a custom design with text, images, and links

Still Need Help? Contact Support

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Video Guides

Find answers and get help from Intercom Support and Community Experts

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