What Action Blocks Do
When you connect an action block to a previous block's "Next Step", that action executes automatically. You can chain multiple actions in a single continued block without needing separate blocks for each task.
Example:
Message sent → Action Block executes:
1. Save customer response in workflow column
2. Add contact tag
3. Create ticket
4. Close ticket after resolution
All in one block.
How to Add an Action Block
Click the Next Step connector from any block
Click the + button on the right
Select Action
Choose which action to execute
Fill in the required fields
Click + Action to add more actions to the same block (optional)
Connect to the next step (optional, you can also just let the flow stop there)
Available Actions
Here's every action block you can use:
Save in Flow Column – Store data temporarily during the flow
Add Contact Tag – Tag contacts in the flow
Change Opt-In Status – Opt contacts in or out
Create Ticket – Open a support ticket
Close Ticket – Close an active ticket
Create Order on Spur – Log orders without Shopify
Pause Customer Automations – Temporarily stop flows for a contact for a set duration of time
Delete Contact – Remove contact and all chat history
Set Custom Field – Update custom contact fields with data from the flow
Send HTTP Request – Webhook/API calls to external tools
Send Meta Conversion API Event – Track conversions for Meta ads
Add Order Tag – Tag Shopify orders
Add Shopify Order Note – Add internal notes on Shopify to orders
Mark Order as Paid – Update payment status of shopify orders
Complete Draft Order – Finalize draft orders
Track Order – Fetch tracking link for an order ID and save it
Create Draft Order – Generate an identical order along with checkout links with or without discounts
Cancel Order – Cancel Shopify orders
Fetch Shopify Order Details – Pull order data by order ID
Create Shopify Discount Code – Generate unique one-time use only discount codes on your Shopify
Refresh Shopify Order Details – Update order info in real time before taking other actions that might depend on real-time data