WhatsApp COD Confirmation Automation Flow

Sends an automated WhatsApp message asking customers to confirm their COD (Cash on Delivery) order before you ship it. They can confirm, cancel, or chat with support. If they don't respond within 2 hours, a follow-up reminder is sent. Orders that remain unconfirmed get tagged in Shopify so you can decide whether to call the customer or auto-cancel.

Reduces fake/prank orders: COD orders are easy to place without commitment. Confirmation filters out non-serious buyers.

Cuts RTO rates: If someone doesn't confirm their order, they probably won't accept delivery either. Catching them early saves shipping costs.

Saves time: No need to manually call every COD customer, the flow handles verification automatically.

Gives customers control: They can cancel directly in WhatsApp instead of ignoring delivery attempts.

The flow checks if the order has a "not converted to prepaid" tag before sending the confirmation request.

Why? If a customer was offered COD-to-prepaid conversion but didn't take it (waited 30 minutes without paying), this flow kicks in to confirm they still want the COD order.

If they successfully converted to prepaid, this flow doesn't run, no need to confirm a paid order.

The flow won't run if the order already has one of these tags:

This ensures customers don't get spammed with confirmation requests after they've already taken action.

The flow sends two confirmation requests (initial + 2-hour follow-up). After that, the order gets tagged COD Not Confirmed - 2 and you can:

When a customer clicks "Confirm Order," they're redirected to the WhatsApp Order Confirmation flow (a separate flow that handles post-confirmation address confirmation, order status, etc.).

This keeps the COD confirmation logic clean and modular.

The flow triggers on COD order creation, checks if they declined prepaid conversion, sends a confirmation request with three buttons (Confirm / Cancel / Chat Support), waits 2 hours, sends a reminder if no response, and tags unconfirmed orders in Shopify.

Fires when a COD order is placed. Order type is set to "COD" to filter out prepaid orders.

Stops the flow if the order already has any of these tags:

Prevents duplicate confirmation requests.

Fetches the most recent order data from Shopify before proceeding. This ensures the flow works with the latest order status (in case it was updated between creation and this step).

Checks if {{trigger.tags}} contains "not converted to prepaid"

If YES: Customer declined prepaid conversion. Flow continues to send COD confirmation.

If NO: Flow stops. This order either converted to prepaid or wasn't offered conversion, so no confirmation is needed.

Message:

"Hello {{name}},

Thank you for choosing {{brand}}! 🛍️

Please confirm your COD order before we proceed:

Order ID: {{order_id}}
​Order Value: {{currency}}{{total}}
​Order Items: {{items}}

Wishing you a delightful shopping experience! 💛"

Quick reply buttons:

What the delay does: Waits 2 hours

What the tag does: Tags the order in Shopify so you know one confirmation attempt was made with no response.

If the customer doesn't click any button within 2 hours, the flow proceeds to send a reminder with Send Message #8 connected after this.

Message:
"Hello {{name}},

We haven't received your confirmation for your COD order:

Order ID: {{order_id}}

Please confirm or cancel your order now 👇"

Same three buttons:

Each button triggers the same actions as before (confirm → redirect to Order Confirmation flow, cancel → cancel order, support → assign ticket).

If the customer doesn't respond to the second message, the delay #7 makes the flow wait another 2 hours.

Then the Action #9 tags the order in Shopify. At this point, you can:

Questions? Ping us in chat and we'll help you set it up.