What It Does
Pauses all automations for a specific customer for a set time.
When to Use It
Customer asks not to be disturbed
Support ticket is open
Temporary pause during sensitive conversations
How to Set It Up
Fields:
Time unit: Days, Hours, Minutes
Duration: Number (e.g., 1 day, 30 minutes)
Example:
Customer: "Stop messaging me for a week"
→ Pause Customer Automations
For: 7 days
Pro Tip
After the pause expires, automations resume automatically.