Sometimes automation messages, especially Add to Cart (ATC) reminders, can go out at odd hours like late at night when customers don't want to be disturbed. Here's how to fix that using Spur's Working Hours feature.
What Are Working Hours?
Working Hours is a setting within Spur where you can set what hours count as working hours for you. They can be found under Settings > Working Hours, this feature can also let you define when your automation messages should be sent. If someone adds a product to their cart outside these hours, the message will wait until your next working window before going out.
Step 1: Set Your Working Hours
Go to Settings → Working Hours in your Spur dashboard.
Pick the days and time slots when you want ATC messages to be sent. For example, set Monday to Saturday from 10:00 AM to 07:00 PM.
Hit Save Changes.
Step 2: Add the Check Working Hours Block to Your Flow
Edit the automation flow where you want to control timing (like your ATC flow).
Click the blue '+' button on the top right to add a new block.
Under Logic, select Check Working Hours.
Step 3: Connect Your Flow Logic
After adding the Check Working Hours block, it will give you two branches:
True → Customer is within working hours → Send the ATC message immediately
False → Customer is outside working hours → Add a Delay block (say, 30 minutes), then loop back to check again
This creates a loop. Every 30 minutes, the flow checks if it's now within working hours. Once it is, the message goes out. If not, it waits another 30 minutes.
Step 4: Test It
Trigger an ATC event outside your working hours and watch the flow. The message should hold until your next working window opens.
Why This Matters
Sending ATC messages at night annoys customers and kills conversions.
With this setup, your automations respect customer time zones and preferences, leading to better engagement and fewer complaints.
If you're unsure which message type to use, contact our support team for guidance. We're here to help you build the perfect automation flow!