Our Support Philosophy
We believe in empowering you to use Spur confidently. Instead of quick calls that you might forget, we provide guides, tutorials, and videos you can reference anytime. This way, help stays with you.
Primary Support Channel: WhatsApp Chat
Support Number: WhatsApp us on +918595690644 or click here.
Availability: 24/7 AI assistance
How It Works
Message our support number anytime
Our AI teammate responds instantly with answers from our Help Center
If the AI helps, great. If not, just say "connect me with an agent" and a human agent will be looped in to take over.
Live Agent Hours
Monday to Friday: 11 AM to 5 PM IST
Saturday: Limited availability
Outside these hours: Support not guaranteed but may be available
What to Expect
We handle support through:
• Chat messages
• Custom video walkthroughs
• Step by step guides/instructions
• Help Center articles
We don't do: Support calls on demand
Response time for queries: within 1 hour
Resolution time for reported issues: 1 day maximum
Email Support
Email works too, but response times might be slower. Chat gets you help faster.
Email to contact us: [email protected]
Your Onboarding Call (Not included in AI Acquire and AI Start plans)
You get one onboarding call when you start with Spur with an AI Accelerate plan and onwards. After that, we stick to chat unless we genuinely can't solve something that way. If chat isn't cutting it after we've tried everything, we'll hop on a call. But that's our call to make.
Why Chat Over Calls?
When we send you a guide or video, you can:
• Revisit it whenever
• Learn at your own pace
• Reference it later without asking again
Calls are quick fixes that fade from memory. Written help sticks around.
Getting Started
Not sure how something works? Ask the AI on our support number first. It knows the entire Help Center. If it doesn't help, an agent will.
Need deeper help? Check the Help Center or tell the AI to connect you with someone.
We're here to help you succeed with Spur, one message at a time.