Look at this automation, this is a customised abandoned checkout automation, where the customer is redirected to the checkout only when they click on "complete checkout".
The Brand wants that after 4 hours, the automation checks if the purchase was made or not, and if not, send a message to the customer asking if they encountered any issues during checkout.
Since the automation already has an exit condition that checks for the order being placed, and the exit condition is ran before the execution of each step in the workflow, all we need to do here is:
1. add the 4 hour delay
2. add the message that goes after 4 hours.
here is how you do it:
Step 1: Add the delay action block
Step 2: Configure the delay
Step 3: Add the message action block
Step 4: Connect and configure the message action block
