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Setting Up a Follow-Up Message in Your Automation

so you're a brand and you have an automation set up and you want to make sure that your customer responds to a message that you've sent them. here's how you do that in Spur's v1 workflow builder :)

Let's begin with an example automation (see the screenshot attached).
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In this automation, the customer receives a template from your brand with three options. Each of these buttons performs the same type of action when clicked: it saves a value to a Workflow column called "Confirmation Status"

  • Confirm Order assigns the value "Confirmed."

  • Cancel Order assigns the value "Cancelled."

  • Support assigns the value "Support."

This step is essential. If you plan to include a follow-up message in any of your automations, make sure every button in the preceding template has a similar action configured.
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Next steps

  1. Add a delay. This sets how long the automation waits before checking for a response.

  2. Add a condition. Configure it to check whether the Workflow column "Confirmation Status" contains a value.

    • If it does contain a value, the follow-up message will not be sent.

    • If it does not contain a value, the follow-up message will be sent.


That's it! Here's how it works: the "Confirmation Status" column will only have a value if the customer clicked one of the three buttons. If they haven't responded, the condition detects the empty column and automatically sends them a follow-up message after one hour.

To add the delay and the condition, click the "+" button in the top-left corner.


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