What It Does
Opens a support ticket and assigns it to a team member.
When to Use It
Customer asks for help
Issue needs human attention
Routing complex queries to agents
How to Set It Up
Fields:
Assign the new ticket to: Choose from:
Default Assignee
Unassigned
Specific user
Team
Example:
Customer clicks "Talk to Support" → Create Ticket
Assigned To: Support Team
Pro Tip
Tickets show up in your inbox with full context. Agents can see the entire conversation. Including which buttons the customer has clicked on to reach that part of the conversation.