The Payment Link block is an integration block that generates a payment link and sends it to customers. It works with Razorpay and Stripe to collect payments without customers leaving the chat.

Common use cases:

The Payment Link block is actually an action block, not a message block. Here's what happens:

Important: The Payment Link block itself doesn't send anything to the customer. It just creates the link. You need to send a message with the link variable to actually share it with the customer.

When you add a Payment Link block to your flow, you'll see it has 4 connectors:

This is the most confusing part, so pay attention.

The Next Step connector is not what happens after the payment. It's what happens immediately after the payment link is created.

Typical flow:

The Payment Link block lets you send payment requests to customers directly through WhatsApp. When a customer receives the link, they can pay online, and your automation responds based on whether the payment succeeds, fails, or expires.

Here's the basic flow:

A configuration panel opens on the left.

Select from the dropdown:

Note: You must connect your payment gateway first. Go to Settings → Integrations

Pick the currency that matches your gateway:

You can use:

Math operators:

Important: Use * for multiplication, not × or x.

Add a description customers will see on the payment page.

Examples:

Choose how long the link stays active:

Recommended:

Note: All payment links expire after 24 hours maximum (Razorpay/Stripe limitation).

You can either add a percentage discount or a fixed amount discount.

Now connect the Next Step to actually send the link.

Connect messages to the three outcome connectors.

Example:

Example:

Example:

You can loop this back to create a new payment link automatically.

✅ Always mention:

✅ Keep expiration times realistic. 30 minutes works great for COD conversions.

✅ Use simple math in the amount field. {{total}}*0.9 is easier than calculating manually.

✅ Add context in your messages so customers understand why they're getting a payment link.

Need help? Contact support or check our other guides on payment integrations.Pro Tips

✅ Always add expiration reminders – Tell customers how long they have to pay

✅ Offer to retry – If payment fails or expires, make it easy to try again

✅ Use clear amounts – Show both original and discounted amounts for transparency

✅ Add order details – Help customers remember what they're paying for

✅ Test with small amounts first – Before going live, test with ₹1 or $1 payments

✅ Monitor failed payments – Check the Executions tab to see why payments fail

✅ Use descriptive payment descriptions – This shows up on bank statements and helps avoid disputes

✅ Loop expired links – Allow customers to request new links easily

❌ Not connecting the Next Step – If you don't send a message with the payment link, customers never see it. So you created a payment link for them, but they will never get to know you did that and will never get to pay since they didn't see it.

❌ Using wrong math operators – Use * for multiplication, not x or ×

❌ Forgetting to save before accessing variables – Save the flow once before the {{paymentData.paymentLink}} variable appears

❌ Setting expiration too long – Short expiration times (30 min - 2 hours) create urgency

❌ Not handling expired links – Always give customers a way to get a new link

❌ Using wrong currency – Make sure currency matches your payment gateway

❌ Not testing the full flow – Test all three outcomes (succeed, fail, expire) before going live

A: Razorpay and Stripe. You must connect them in Settings → Integrations before using the Payment Link block.

A: No. Each Payment Link block can only use one gateway. But you can create separate flows for different gateways.

A: 24 hours.

A: Yes. The Payment Link block works on WhatsApp, Instagram, and Facebook. Just use Instagram/Facebook message blocks instead of WhatsApp.

A: Save your flow first. Then, in any message block after the Payment Link block, click Add Variables → Payment Data → Payment Link. The variable is {{paymentData.paymentLink}}.

A: Not directly in Spur. The payment page design is controlled by Razorpay/Stripe. You can customize it in your Razorpay/Stripe dashboard settings.

A: The flow will wait until the link expires, then trigger the Payment Link Expired connector. You can send a follow-up message or offer a new link.

A: Yes. Use calculated amounts. For example, {{trigger.total_price}}*0.5 collects 50% of the order total as a deposit.

A: Check the Executions tab in your flow. You'll see which path the flow took (Succeed/Failed/Expired) and what message got sent. You can also check your Razorpay/Stripe dashboard for payment confirmation.

A: Not directly in the Payment Link block. You'll need to calculate the discounted amount manually using math operators (e.g., {{trigger.total_price}}*0.9 for 10% off).

A: You can add a condition after Payment Failed to check how many times the customer tried. If it fails multiple times, offer an alternative (like COD or manual payment instructions).