Resources Before You Start:
Full Setup Checklist: Document can be found here.
Video Walkthroughs: Videos can be found here.
Need Help? Check our Help Center
Stuck Somewhere? Message our support team on WhatsApp.
Step 1: Create Your Account
Go here and sign up.
Choose the plan that works for you. If you need discounts, select a plan higher than monthly. We offer discounts on:
Quarterly plans (you will not see it in the list, but you can contact us for this.)
Semi-annual plans (you will not see it in the list, but you can contact us for this.)
Annual plans
Need a bigger discount or custom pricing? Contact our sales team on WhatsApp.
Step 2: Connect Your Channels
Once you've signed up and completed payment, connect your messaging channels.
Complete WhatsApp Channel Setup Guide: Here.
This guide covers:
More guides you might need:
Linking Facebook Page (The same process has to be followed as when you connect Instagram)
Step 3: Check Your Shared Inbox
After connecting your channels, make sure everything's flowing properly.
Go to WhatsApp under settings and check if your number shows connected with a green dot next to it.
Go to Inbox and verify:
Messages from WhatsApp are coming through
Instagram DMs are showing up
Facebook messages are visible
Test by sending yourself a message on each channel
📖 How Shared Inbox Works: Link to guide here.
Step 4: Link Products to Your Posts (only for Shopify stores)
If you're using Instagram or Facebook, link products to your posts so customers can shop directly from comments.
Step 5: Turn On Essential Flows (for ecom brands)
These 8 automations should be enabled right away for ecommerce brands:
Order Confirmation
Shipping Updates
COD to Prepaid
Abandoned Checkout Recovery
COD Confirmation
Delivery Confirmation
Review Collection
Track Order Flow
How to enable them: Tap Automations > + New Flow > Search for them with their names > Create and toggle each one on.
📖 Essential Flows Collection can be found here along with explanations as to how each of them work.
Step 6: Set Up Live Chat Widget (Optional)
Want customers to message you directly from your website?
Step 7: Send Your First Broadcast
Broadcasts let you message your customer list with offers, updates, or announcements.
Before sending out a broadcast, you must learn how to craft templates, what categories exist and how to import contacts.
What Are Broadcasts & How to Send Them: Guide can be found here.
Video Tutorial: Link to video can be found here.
Step 8: Set Up Your AI Assistant
If you're on a plan with AI, train your assistant to handle common questions automatically.
How to set it up:
Go to AI Settings
AI Setup Video: Video can be found here.
Step 9: Create Custom Flows (Advanced)
Want to build your own automations beyond the essentials?
Learn how custom flows work:
Actions (what happens next)
Conditions (when to do what)
📖 Custom Flow, Contentt, Logic & Integration Blocks Guide Collection: Link to collection.
You're All Set!
Your Spur account is now live. Start engaging customers, automating support, and driving more sales.
Need help? Reach out to our support team anytime :)