What Are Integrations?
Integrations connect Spur with your existing business tools and services. Each integration has a "Manage" button that lets you connect, configure, and control how data flows between Spur and that platform.
Available Integrations
Customer Relationship Management (CRM)
Sync customer and lead data with Zoho CRM
Update deal stages from chat interactions
Automated follow-up sequences based on CRM data
Payment Processors
COD to Prepaid: Convert cash on delivery orders using Razorpay payment links sent via chat
Partial Payments: Request partial payments for large orders or installment plans
Payment Block Integration: Use automated payment requests within conversation flows
Track transaction status for order confirmations
COD to Prepaid: Convert cash on delivery orders to prepaid through chat, reducing transaction risks
Event Tickets: Sell tickets directly in WhatsApp conversations with instant payment processing
Sell Without Website: Use WhatsApp catalog to showcase and sell products even without an e-commerce site
E-Commerce Integration: Let customers browse, inquire, and purchase without leaving the chat window
Course Sales: Offer educational content with direct payment and instant access delivery
Digital Products: Market and sell e-books, software, digital art with immediate delivery via chat
Shipping & Logistics
Keep customers updated on their order status and shipping progress
Perform automated actions based on shipment events (delivered, out for delivery, etc.)
Reduce support queries by proactively sending tracking updates
Integration with order management flows
Customer Experience & Loyalty
Build rewards programs that create value at every point in the customer shopping journey
Automated loyalty point notifications and redemption flows
Integrate reward triggers with purchase behaviors
Enhance customer retention through targeted rewards
Gamify the customer experience with points and rewards
Our integration with Nectar is a reverse integration. So, while Spur and its WhatsApp messaging capabilities are used, all of the setup has to be done from Nectar's side. And here is a guide on that.
Keep customers updated about their return/exchange and refund status
Reduce manual tracking hassles for both customers and support teams
Automated notifications for return processing stages
Streamline the post-purchase experience
E-Commerce Platforms
Advanced anonymous visitor tracking and conversion optimization
Receive webhooks for abandoned carts and automate customer recovery campaigns
Trigger targeted follow-up sequences for cart abandoners
Integrate with your existing e-commerce platform
Boost conversion rates through automated recovery
Ecom360
Comprehensive e-commerce integration for abandoned cart recovery
Automated customer recovery campaigns across multiple touchpoints
Advanced Automations
Message Delivery Webhook
Configure webhooks to receive real-time message delivery status updates and events
Custom Integrations
Webhook Integration
Any tool or service that supports webhooks can be integrated with Spur using webhook triggers in workflows. This means you can connect virtually any business tool that has API capabilities, even if it's not listed above.
Popular webhook integrations include:
Custom CRM systems
Internal business tools
Specialized industry software
Analytics platforms
Custom databases
How to Set Up Integrations
General Process
Go to Settings → Integrations
Find the service you want to connect
Click the "Manage" button next to it
Follow the guide linked within Spur for that specific integration
Test the connection
Frequently Asked Questions
Q: Do I need all these integrations?
A: No, only connect tools you actively use. Too many integrations can complicate workflows.
Q: Will integrations slow down Spur?
A: Generally no, but very large data syncs might cause temporary delays during initial setup.
Q: Can I disconnect an integration later?
A: Yes, use the "Manage" button to modify or remove any integration.
Q: What happens to my data if I disconnect?
A: Data in Spur stays intact, but real-time syncing stops.
Q: Are there usage limits on integrations?
A: Some third-party platforms have their own limits. Check individual service terms.
Q: Can I integrate custom or niche tools?
A: Many are possible through Zapier. For direct integrations, contact Spur support about custom development.
Getting More Help
For specific integration setup instructions:
Check if a detailed guide exists in the Help Center
Contact support for custom integration needs
Review third-party platform documentation for API requirements
Remember: Each integration adds complexity, so only connect tools that genuinely improve your workflow