With the new workflow integration of ReturnPrime on Spur, enhancing your eCommerce capabilities becomes even more comprehensive, especially in the domain of returns and exchanges. This integration enables you to leverage Spur's chat automation to streamline the return and exchange process, providing a seamless experience for your customers. Here are some of the key use cases to consider:
Return and Exchange Status Updates: You can now send customers messages on the following events:
Request approved
Request updated
Request received
Request inspected
Request refunded
Request rejected
Request archived
Request created
Automated Return Link Generation: Customers can now initiate the return process more efficiently by sending their order ID through chat. In response, they receive a Returnprime link directly in the chat, allowing them to access the return portal instantly. This feature eliminates the need for manual search and navigation, providing a straightforward path to begin the return or exchange process.
Exchange Product via Chat: Facilitate product exchanges by letting customers request an exchange directly within the chat interface. This streamlined approach promotes customer satisfaction by making the exchange process as easy as possible.
Direct Access to Return Status: Although real-time chat updates are not supported, the integration provides customers with a ReturnPrime URL by entering their order ID. This link gives them direct access to check the status of their return or exchange at their convenience, enhancing transparency and customer engagement.
This updated integration effectively combines Spur's chat automation with ReturnPrime's efficient return management system, offering a user-friendly and efficient way for customers to manage their returns and exchanges directly through chat.
Activate the Extension
Head to your Returnprime dashboard
Open the integrations page: https://apps.returnprime.com/admin/settings/integrations
Activate the Spur extension
Thats it!
Setup Return & Exchange Status Updates
Return / Exchange Pickup Notification (With Tracking URL)
Customer gets a WhatsApp notification with the pickup tracking URL, when they initiate a return or exchange request.
First, we'll create a template with information about the return or exchange.
You can copy the content from below
Hello {{1}},
Your {{2}} request for the order number {{3}} has been approved and it will be picked up soon.
It will be processed as soon as we receive the product. Usually it takes 6-8 days to process the request after the pick up.
You can track your {{4}} order on the link below.
Now, we'll create a workflow with the trigger as Returnprime - request/approved
For variables, these are the ones you should use:
And then just turn it on and save!
Refund Processed Notification
Example: Customer gets a WhatsApp notification when the refund is processed.
First, we make the template.
Hello {{1}},
The store credit for your return order {{2}} has been processed.
The coupon code has been shared over the email.
Note: This store credit is valid ofr 1 year and you can use it to purchase on the website.
Then we create a workflow:
And these variables
Sharing the discount code coupon
Check the discount code coupon variable above and use it in your WhatsApp template variables to share with customers.
The discount code coupon can also be empty, so make sure to check in a condition block with "has any value" like in the screenshot described above and then send the message, if it does not exist, you can send another template that they can check their refund details on email.
How to show the refund amount to customer?
To show the refund amount, just use the "Refund amount" variable
Exchange Order Confirmation Notification
Example: Customer gets a WhatsApp notification when the new exchange order is created.
For this, you just have to edit your existing order confirmation flow.
If the new order created has a Returnprime tag, then just send the order confirmation message telling the customer its an exchange order and not a completely new order.
Exchange / Return request initiation
Step 1: Add Return Prime Block in Workflow Builder
Click on the "Add" Button: Locate and click on the "Add" button as shown in Step 1 of the image. This button is typically used to initiate the addition of new elements or actions within the interface.
Find and Click on the Return Prime Icon: After clicking the "Add" button, navigate to find the Return Prime icon & Click on this icon to add Return Prime Block.
Step 2: Assign Variables Return Prime Block
Click on the "Create Return/Exchange link" Button show in Step 1 :
This action opens the ReturnPrime panel on the left side of the screen. In this panel, you are required to input specific variables related to the order ID. These variables are crucial for generating a customized return or exchange link based on the order ID provided by the user in the preceding step.Input the Order ID: Navigate to the "Order ID Input" field. Enter the order ID by selecting it from the list displayed in step 3. This step is essential for accurately associating the return or exchange request with the correct order.
(Optional) Add Additional Contact Information: By default, the user's phone number from WhatsApp is automatically taken with the order ID to facilitate the retrieval process from Returnprime.
Conclusion
Integrating ReturnPrime with Spur streamlines returns and exchanges via chat automation, making the process straightforward for customers. With automated link generation and direct access to return status, this integration enhances user experience and operational efficiency. It's a significant step towards simplifying post-purchase interactions, reinforcing Spur's commitment to elevating eCommerce communication.