Where Your Bot Can Live
Your AI agent can work across 4 channels. Connect one or all - your choice. Each channel has its own setup, but once connected, your bot handles convos everywhere.
Head to AI Agents > Configure > Channels to set these up.
1. Website / Live Chat
Your website visitors can chat with the bot directly.
Setup steps:
First create a Live Chat channel (there's a separate guide for that here)
Come back to AI Agents > Channels
Click the + button next to the Live Chat channel name you've set up
Done - bot's now going to start answering chats coming through your website's live chat widget
What happens:
Visitor opens chat widget on your site
Bot collects lead
Bot introduces itself
Handles questions using your training data
Escalates to human when needed
Pro tip: Make sure "Collect Leads" is on in your live chat settings so you capture visitor info before bot starts chatting.
2. WhatsApp
Most popular channel. Customers love WhatsApp.
Setup steps:
Click + next to WhatsApp next to your connected WhatsApp number
Confirmation prompt appears, click on confirm
That's it
Bot handles:
Product questions
Order tracking (automatic with their number)
Business hours
Basically everything you trained it on
Make sure your WhatsApp catalog is connected for product questions. Bot can show products directly in chat.
3. Instagram
Turn those DMs into sales convos.
Setup steps:
Make sure Instagram is connected to Spur first
Click + next to your connected Instagram account
Enable
Works with:
Story replies
Direct messages
Ad responses
4. Facebook
Same setup as Instagram basically.
Setup steps:
Facebook must be connected already
Click + next to your Facebook page
Turn on
Handles:
Messenger chats
Ad message responses
Channel Management
See connected channels:
Green dot = Active and working
Red dot = Disconnected or error
Gray = Configured but disabled
To disconnect a channel:
Click the channel
Hit disable or remove
Bot stops answering there immediately
Testing Your Channels
After connecting, test each one:
Live Chat test:
Open your website in incognito
Start a chat
Ask a product question
Try escalating to human
WhatsApp test:
Message your business number
Ask about an order
Test opt-out phrase
Check if buttons appear
Instagram/Facebook test:
DM your page
See if bot responds correctly
Common Channel Issues
Bot not responding on website?
Check live chat widget is embedded correctly
Verify channel is connected in AI settings
Make sure bot is enabled for that channel
Make sure AI Credits are not completely depleted
WhatsApp bot offline?
Check number is still connected
Verify WhatsApp quality rating is red
Make sure you have message credits
Instagram/Facebook silent?
Reconnect Facebook login (expires sometimes)
Verify page permissions
Remember: Start with one channel, test it thoroughly, then add more. Better to have one channel working perfectly than four channels confusing customers. Most businesses start with WhatsApp or Live Chat, then expand.