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Plans & Usage Settings

Here's where you track your current plan limits and usage across all Spur features.

Updated yesterday

Overview Section

Current Plan
Shows your subscription tier (AI Max, AI Accelerate, etc.) with "Change Plan" option to upgrade or downgrade.

Billing Information
View payment method, billing cycle (monthly/annually), and access "Billing Portal & Invoices" for payment history.


Usage Limits

Automations
Number of automation flows created vs your plan limit.

Segments
Customer segments created for targeted messaging vs your allowance.

Custom Fields
Additional data fields added to contact profiles vs plan limit.

Users
Team members with access to your Spur account vs plan limit. Click "Buy Additional User Add-on" to increase capacity.


Connected Channels

WhatsApp
Shows connected WhatsApp numbers and current usage vs plan limit. Click "Connect WhatsApp channel" to add more numbers.

Instagram
Connected Instagram accounts for social automation vs plan allowance. Add more with "Connect Instagram channel."

AI Agents
AI-powered chat agents and current usage vs plan limit. View individual agents and their status.


Add-Ons Available

Full guide on available add-ons can be found here.


WhatsApp Wallet Balance Section

This is where you manage your WhatsApp messaging credits and billing settings.

  1. Current Balance
    Shows your available wallet funds for WhatsApp messaging. Covers all WhatsApp interactions with estimated usage duration.

  2. View Rate Card
    Check current messaging rates for different WhatsApp message types (marketing, utility, service conversations).

  3. Refresh
    Updates your current balance and transaction data. So if you've recharged a few seconds ago and the updated balance is not showing up right away, use this button to refresh the balance details.

  4. Recharge Wallet
    Add funds to your wallet using preset amounts or custom values.


Auto Topup Settings

Enable Auto Topup


Toggle to automatically recharge your wallet when balance falls below your set threshold.

Benefits of Auto Topup:

  • Never experience service interruptions due to low balance

  • Maintain continuous WhatsApp communication with customers

  • Set once and forget about manual recharges

Auto Topup Amount
Choose how much to add when auto-recharge triggers. Options include preset amounts with minimum limits.

Auto Topup Threshold
Set the balance level that triggers automatic recharge. When your wallet drops below this amount, it will auto-recharge.


Recharge Options

Preset Plans:

  • Basic: Covers approximately 1 week of usage

  • Standard: Covers approximately 2 weeks of usage (Most Popular)

  • Premium: Covers approximately 1 month of usage

Custom Amount
Enter any amount above the minimum recharge limit. GST will be calculated and displayed before payment.


Transaction History

Filter Options:

  • All: Complete transaction history

  • Credits: Money added to wallet

  • Debits: WhatsApp usage charges

Transaction Details:

  • Date and description of each transaction

  • Transaction type (Credit/Debit) and amount

  • Running balance after each transaction

  • Status and detailed breakdown via "Details" link

Refresh button updates the transaction list with latest activity.


Your wallet automatically deducts charges for WhatsApp messages based on current rate card pricing for the country your message recipients are in. Monitor usage through transaction history to optimize your recharge frequency.

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