Overview
The AI Credits section helps you manage and monitor your AI usage across all Spur channels. AI Credits are consumed each time the AI responds to customer queries or executes AI Actions like fetching data, whether on WhatsApp, Instagram, Facebook, or Live Chat.
AI Credit Balance
Your current credit balance shows at the top of the page. In this example, 39,994 credits are available out of the monthly allowance since the plan on this specific example account is AI Max.
The balance includes two types of credits:
Monthly Credits
Allocation: 40,000 credits per month (varies by plan)
Reset date: Credits reset on the first day of the billing cycle on a rolling basis
Usage tracking: Shows how many credits you've used (6 credits in this example)
Progress bar: Visual indicator of credit consumption
Paid Credits
Never expire: Additional credits purchased that don't reset monthly
Usage priority: Used only after monthly credits are exhausted
Purchase option: Click "Get More Credits" to buy additional credits
How Credits Are Consumed
AI Credits are used for:
Customer responses: Each AI reply to customer queries
AI Actions: Data fetching, integrations, custom actions and automated tasks
Cross-channel usage: WhatsApp, Instagram, Facebook, and Live Chat
Purchasing Additional AI Credits
When you need more credits, click "Get More Credits" to open the purchase dialog:
Pricing
Cost: ₹999/$10 per 1,000 credits
Minimum purchase: 1,000 credits
Increments: All purchases must be in multiples of 1,000
Quick Select Options
Choose from preset amounts:
1K
5K
10K
25K
50K
100K
Custom Amount
Use the counter to select any amount in 1,000 credit increments. Use the + and - buttons or type directly.
How Purchased Credits Work
Added to your paid credits balance
Never expire (unlike monthly credits)
Used after your monthly credits are depleted
Available immediately after purchase
Transaction History
Viewing Your Usage
The Transaction History section shows detailed credit activity:
Filters Available:
All Transactions: Complete credit history
Credits Added: When credits were purchased or reset
Usage: When and how credits were consumed
Transaction Details Include:
Date: When the transaction occurred
Description: What consumed the credits (e.g., "AI Credits Used - 6 From August 28, 2025 at 5:28 PM to August 28, 2025 at 5:32 PM")
Amount: Credits added (+) or used (-)
Monthly Credit Resets
You'll see "Monthly credit reset" entries showing when your credits were replenished back to your plan's limit on the 24th of each month.
Date Range Filtering
Use the date picker to filter transactions:
Set start date (e.g., 24/04/2025)
Set end date (e.g., 05/09/2025)
Click "Apply" to view transactions for that period
Managing Your Credits
Monitor Usage: Check the progress bar to see how quickly you're consuming monthly credits
Purchase Additional: Click "Get More Credits" if you need more than your monthly allowance
Track Patterns: Use Transaction History to understand peak usage times and channels
Your credits reset automatically each month, so you start fresh with your full allocation on your reset date.