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Important Things to Note
Important Things to know about Spur, WhatsApp and Instagram/Facebook APIs
12 articles
How to Contact Our Support Team via Intercom for AI-Powered AssistanceGet instant AI support on Spur via Intercom—24/7 help, just a click away!
WhatsApp Single Tick for a long time?A single gray tick in WhatsApp for a long time means your message was sent but not delivered, often due to connectivity or recipient issues.
Guidelines for Utility, Marketing and Authentication templatesUnderstand the guidelines for utility and marketing templates on WhatsApp API.
Why Is My WhatsApp Message Template Pending?If you've submitted a WhatsApp Message Template, and it's currently in a pending status, read more to know why
WhatsApp Template PausingUnderstand why your template got paused and how to get around it
How to Properly Use WhatsApp API to Avoid BansDiscover the right steps and practices for using WhatsApp API, ensuring your account stays active and avoids restrictions or bans.
Every Limitation, Workaround, and Failsafe for Instagram Comment Automation
Allowed File Formats for Instagram and Facebook TemplatesLearn the allowed file formats for IG/FB templates in Spur, based on Meta's guidelines. Maximize your eCommerce communication.
Understanding Unsupported Instagram Messages in Spur's InboxLearn why some Instagram DMs, like normal reels, appear as 'unsupported messages' in Spur's shared inbox and how to manage them.
Meta Charges and How to Pay Them
Spur Is Compatible With One-Click Checkout ProvidersBoost eCommerce with Spur's One-Click Checkout integration. Elevate conversions and cut cart abandonment. 🛒⚡
WhatsApp’s New Deliverability GuidelinesWhatsApp has introduced significant changes to its messaging guidelines.