Spur

A single gray tick in WhatsApp for a long time means your message was sent but not delivered, often due to connectivity or recipient issues.

WhatsApp Single Tick for a long time?

Understand the guidelines for utility and marketing templates on WhatsApp API.

Guidelines for Utility, Marketing and Authentication templates

If your WhatsApp Message Template is stuck in a pending status, here’s why it could be happening.

Why Is My WhatsApp Message Template Pending?

Understand why your template got paused and how to get around it

WhatsApp Template Pausing

Discover the right steps and practices for using WhatsApp API, ensuring your account stays active and avoids restrictions or bans.

WhatsApp Business API: Complete Guide to Messaging Rules and Policy Compliance

Every Limitation, Workaround, and Failsafe for Instagram Comment Automation

Learn the allowed file formats for IG/FB templates in Spur, based on Meta's guidelines. Maximize your eCommerce communication.

Allowed File Formats for Instagram and Facebook Templates

Boost eCommerce with Spur's One-Click Checkout integration. Elevate conversions and cut cart abandonment. 🛒⚡

Spur Is Compatible With One-Click Checkout Providers

WhatsApp has introduced significant changes to its messaging guidelines.

WhatsApp’s New Deliverability Guidelines

Understand when and how is GST filed for Spur

GST Input of Invoice for Indian Companies

Understand WhatsApp’s per-user marketing limit, why your messages may fail, and how Spur’s Delivery Boost helps solve this.

Why Messages Fail Due to WhatsApp Per-User Marketing Limits

WhatsApp templates fall into three categories: Marketing, Utility, and Authentication. Each has clear rules, use cases, and restrictions.

Template Categories Explained

Link Products needs Shopify to access your catalog. AI Acquire doesn't include it. Upgrade to AI Start or set up manual DM automation instead.

Why Link Products Requires Shopify Integration

Two-step gets responses for cart recovery. One-step sends links instantly but blocks follow-ups. Choose based on your conversion strategy.

Link Products: One-Step vs Two-Step Process

Learn how WhatsApp's opt-in/opt-out system works, how customers control marketing messages, and how to manage preferences in Spur.

Understanding WhatsApp Opt-In and Opt-Out

Learn how to handle TDS compliance when paying for Spur, including the correct 2% rate, how to file TDS, and how to receive credit from Spur.

TDS Deduction for Indian Businesses Using Spur

Important Things to know about Spur, WhatsApp and Instagram/Facebook APIs

Important Things to Note

Create a custom design with text, images, and links

Still Need Help? Contact Support

Contact Support

Video Guides

Find answers and get help from Intercom Support and Community Experts

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