What It Does
Syncs your Meta ad accounts with Spur so the platform can see your posts, reels, and stories for the Link Products feature. This enables automatic product link sharing when customers comment on your content once you set it up.
Step-by-Step Setup
Step 1: Navigate to Settings
Go to Settings → Ad Accounts
You'll see a list of available ad accounts from your connected FB account
Step 2: Sync Your Accounts
Click the blue "Sync Ad Accounts" button
Spur will pull all ad accounts you have access to
This might take 10-20 seconds depending on how many accounts you have
Step 3: Enable Link Products
Find each ad account you want to use
Toggle "Link Products" to ON for those accounts
The toggle should turn blue when enabled
Step 4: Verify Status
Each enabled account should show "Active" status
You'll see the ad account name and ID (format: 435123456789)
Why Ad Account Sync Matters
With ad accounts connected:
Customers commenting on your ads get instant product links via DM
Spur can identify which posts are promoting which products
Comment automation works across all your ad content (except boosted ads)
Without it:
Manual responses to every comment
Missed sales opportunities
No automated product link sent to interested customers
Frequently Asked Questions
Q: What's the difference between this and Meta Business Accounts?
A: Meta Business Accounts = permissions for ads and conversion tracking.
Ad Accounts = syncing posts for Link Products feature.
You need both for full functionality.
Q: I connected my ad accounts but Link Products isn't working - why?
A: Check that:
The specific ad account toggle is ON
You've set up product linking in the Link Products section
Your Shopify catalog is connected
Q: Do I need to sync personal Facebook accounts? A: No, this only works with business ad accounts. Personal accounts can't use Link Products.
Q: How often does Spur sync new posts? A: Approximately every hour, though this could vary based on Meta's API limits