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How to Use the Redirect Link to Access Chats by Phone Number

Jump directly to any customer chat in Spur using their phone number with this redirect link template - perfect for quick inbox navigation.

Updated over a week ago

Overview

Need to quickly jump to a specific customer's chat in your Spur inbox? Use the redirect link template to go directly to any conversation using just their phone number.

The Link Template

Replace 'x' with the phone number you want to reach:

How It Works

  1. Take the link template above

  2. Replace the 'x' with the customer's phone number

  3. Open the link in your browser

  4. You'll land directly in that customer's chat within your Spur inbox

Example

To chat with someone at phone number 918595690644:

https://use.spurnow.com/app/inbox/redirect?phone=918595690644

Mobile App Alternative

For mobile users, we've built a dedicated web app that does the same thing. You can install it on your phone for quick access to customer chats on the go.

When to Use This

This redirect link is handy when you:

  • Get a phone number from another platform and need to find their chat

  • Want to bookmark specific customer conversations

  • Need to share direct links to customer chats with team members

  • Are working from mobile and need quick chat access

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