Introduction:
Spur Inbox offers a convenient way to manage conversations with your customers. Now, thanks to a special hyperlink, you can directly open a chat with a specific phone number within your Spur Inbox with a single click. This is particularly useful for internal teams or when sharing direct links for support or follow-up. This article will guide you on how to use this link effectively.
The Hyperlink Structure:
The hyperlink that takes you directly to a specific phone number in the Spur Inbox follows this structure:
https://use.spurnow.com/app/inbox/redirect?phone=<PhoneNumber>
Understanding the Components:
https://use.spurnow.com/app/inbox/redirect: This is the base URL for the Spur Inbox redirect functionality.?phone=: This is a parameter that specifies the phone number you want to open.<PhoneNumber>: This is the crucial part you need to replace. It should be the complete phone number you want to open in the Spur Inbox, including the country code (without any spaces or special characters like+).
How to Use the Hyperlink:
Identify the Phone Number: Determine the exact phone number you want to open in the Spur Inbox. Make sure you have the correct country code.
Construct the Hyperlink: Replace
<PhoneNumber>in the provided link with the actual phone number.Example: To open the phone number
+15551234567, the link would be:https://use.spurnow.com/app/inbox/redirect?phone=15551234567
(Note: We've included the country code '1' for the US in this example.)
Use the Hyperlink: You can now use this constructed hyperlink in various ways:
Embedding in Text: You can embed this link in documents, emails, or internal communication platforms. When someone clicks on the link, it will open their Spur Inbox and directly navigate to the chat with the specified phone number (if a conversation exists or allow them to start a new one).
Creating Buttons or Calls-to-Action: You can use this link to create buttons or calls-to-action within internal tools or dashboards, allowing quick access to specific customer conversations.
Sharing Directly: You can directly share this link with colleagues who need to access a particular customer interaction in Spur Inbox.
Important Considerations:
Phone Number Format: Ensure the phone number is correctly formatted with the country code and without any spaces or special characters. Incorrect formatting may lead to the link not working as expected.
Spur Inbox Access: Users clicking on this link must have valid access to your organization's Spur Inbox.
Existing Conversations:
If a contact exists with the provided phone number in Spur, the link will directly open that existing chat or a new chat.
If a contact with the provided phone number does not exist in your Spur Inbox, this link might return an error.
Creating Contacts on the Fly (Implementation Recommendation): For a smoother experience, especially when dealing with potentially new contacts, you can implement a process on your end to check if the contact exists before using the hyperlink. A suggested approach is:
When the hyperlink is clicked, use the Spur Inbox API to check if a contact with the specified phone number exists.
If the contact does not exist, use the Spur Inbox API to create a new contact with that phone number.
Once the contact is confirmed to exist (either found or newly created), then use the
https://use.spurnow.com/app/inbox/redirect?phone=<PhoneNumber>hyperlink to open the chat.
Benefits of Using This Hyperlink:
Direct Access: Quickly jump to a specific customer interaction without manually searching for the phone number in the inbox.
Improved Efficiency: Streamlines workflows for internal teams needing to access specific conversations.
Enhanced Collaboration: Facilitates easy sharing of direct links to customer interactions.
Potential for Contact Creation Integration: By implementing the suggested API check and creation process, you can ensure a more seamless experience even for new contacts.
Conclusion:
This hyperlink provides a powerful and efficient way to access specific phone numbers within your Spur Inbox. By understanding the structure and following the guidelines outlined in this article, you can effectively leverage this functionality to improve your team's communication and workflow. Remember to always use the correct phone number format for the link to function properly and consider implementing the suggested API integration for a more robust solution when dealing with potentially new contacts.