Introduction
Synchronizing your Shopify product catalogue with your WhatsApp Business Account can significantly streamline your eCommerce operations. This guide explains how you can achieve this integration using Spur in conjunction with Flexify, a Shopify plugin that enhances product feed management.
Pre-requisites
An active Shopify Store
An active WhatsApp Business Account
Admin-level access to the Spur Dashboard
Flexify App installed on Shopify
Steps to Sync Your Catalogue
Installing and Setting Up Flexify
1. Install Flexify - It's a free app that helps you sync your Facebook Catalog with Shopify. Click "Add app"
2. Click "Install app"
2.1. Start in standalone mode
2.2. Make sure you start a free trial and not pay for the app. Click on "Subscribe to Free Plan"
2.3 Select the collections you want to show on your WhatsApp Catalogue
3. Click "Create feed"
Creating the Facebook catalog and connecting it to Flexify
After you click on create feed, you will now get the steps to create the catalog on Facebook.
2. Go to Meta commerce manager
Select your profile
Select your business from the dropdown
Click on Add Catalogue
3. Give an easy to identify name to the catalog and hit Next
4. Skip the Meta Event tracking
5. Skip giving permissions
Click on connect to a data feed
6. Go back to Flexify onboarding, check mark all the steps there & hit "Done"
7. Click "Copy feed URL to clipboard"
If you're on the main page of flexify here is where you find it
8. Go back to Meta and paste it
9. Setting your currency and hit Upload
Now we wait for a couple of minutes
Setting the Importer Information
In some countries, WhatsApp mandates importer information to display the catalog. To do that, first mark the setup of Flexify as completed.
Go to Settings of Flexify. Make sure "Use global importer information" is selected, enter your store name in "Importer name", select your address, enter your "Origin country" and enter "." (dot) in "Manufacturer info"
Connecting the Catalog in Spur
Go to Spur > Settings > WhatsApp > Channel Overview > Catalog and click on "Connect Catalog".
16. Selecting the Catalogue in Spur:
Select the catalog we just created again and click on Connect Catalog
17. Annnd you're done! 🥳
Wait for 15-20 minutes for the catalogue to sync and then it will start showing on your WhatsApp number connected with Spur :)
Frequently Asked Questions
Can I Edit My Catalogue After Syncing?
Yes, any changes made in Shopify can be synced via Flexify to Spur and then to WhatsApp.
How Often Will My Catalogue Sync?
The frequency of catalogue syncs depends on your Spur and Flexify settings and may vary.
Conclusion
Utilizing Spur and Flexify together allows for a seamless integration of your Shopify store with your WhatsApp Business Account, creating a more cohesive and efficient sales process. If you encounter any issues, our support team is an Intercom conversation away.
Still experiencing issues?
If you are still experiencing issues, you can book a call with the Spur team by visiting https://meetspur.app/live-demo.
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