Avoid this method if possible and use Flexify instead using this guide.
Flexify is better to work with in our experience.
1. In Shopify, login to the respective store and click on ‘Sales channel’ from the right side navigation menu
2. Select ‘Facebook and Instagram’ as a sales channel
3. If the store is already connected, please press disconnect first. By going to Settings -> Disconnect
This step is necessary if you're coming from another provider since your catalog might already have been connected there
4. Click on the ‘Connect Account’ button to connect your Facebook Account
5. Sign in to your Facebook account and give the necessary permissions
Note: Please ensure that the account you are connecting should have admin access and access to create publish ads on Facebook
6. Connect to the relevant Business account by clicking on the ‘Connect’ button
7. Select the Ad account linked with the connected Facebook page, select the target country and click on ‘Finish setup’
8. Agree to the terms and conditions and click on 'Submit Review' button at the bottom right
9. Click on the 'Publish products' option on the right, select option to publish the products on 'Facebook and Instagram' to make the products available for WhatsApp Commerce
Note: Publishing and further syncing of the catalog with WhatsApp commerce and Facebook Business Manager may take some time. Kindly wait for 3-4 hours before trying again.
10. Post publishing products, your products will be synced and the screen will show the number of products synced with the information on the approved, rejected products by Meta
11. Clicking on 'View all products' will show all the products in your catalog, products that have been synced successfully will have the checkbox ticked in the column 'Facebook & Instagram'
12. If the column is not visible click on 'Columns' button on top right and search and select the column - 'Facebook & Instagram'
13. Navigate back to the Facebook commerce page by going to https://business.facebook.com/ and selecting ‘Commerce’ from the left-side menu
14. Select the correct business account from the top left dropdown and click on the catalog available
18. Click on the available catalog and select ‘Data sources’ from the left navigation menu
19. Click on the latest successful update of the catalog and select ‘Settings’
20. Click on ‘Add Rule’ and select the option to ‘Set default values’
21. Select ‘origin_country’ from the dropdown and input the value as ‘IN’ (for India) or AE (for United Arab Emirates) and click on ‘Create button’
22. Click on the option to ‘Apply rules’ and wait for the rule to be applied
Note: This step might take some time to reflect depending on Facebook sync frequency with Shopify catalogue, kindly edit Items in Shopify and Save them to ensure they are synced instantaneously.
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